Specialist, Vet Services Training & Expansion

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

• We love all pets like our own
• We’re the future of the pet industry
• We’re here to improve lives
• We drive outstanding results together
• We’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.

Our vision at Petco is Healthier Pets. Happier People. Better World. We’re making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience. 

From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization.

Position Purpose: 

Develop and manage the successful implementation, opening and upholding of Veterinary hospital systems and processes within identified Petco Pet Care Centers.  Coordinate and prioritize project tasks, multiple work streams and timelines. 

The position will work in partnership and at times lead cross functional teams across Petco including but not limited to: Regional/Area Medical Directors, Area Operations Manager, Human Resources, IT, Marketing, Communications, Real Estate/Construction, and Store Operations.

Essential Job Functions:

 The incumbent must be able to perform all the following duties and responsibilities with or without a reasonable accommodation.

• Lead new hospital implementation and training, set up of all veterinary programs ensuring adoption of policies and programs that drive quality improvement and provide feedback to drive success, partnering with Regional/Area Medical Directors and Area Operations Managers as appropriate.  
• Supports and maintains Standardized Training Plan for new hospital openings.
• Physical training and support of brand new hospital locations.
• Site build of brand new hospitals, including stocking of items and setting up hospital equipment.
• Collaborates with Head of Vet Medicine on veterinary quality assurance program and develop strategies and tactics in partnership with Regional/Area Medical Directors and Area Operations Manager that result in successful launch of vet hospitals.
• Maintain vendor relations and buyer contacts.
• Hospital system implementation, maintenance, and compliance including city and state licensure.
• Maintains Helpdesk Knowledge Base Learning Guides
• Provides State Veterinary Board operational requirements and implementation protocol
• Reviews and approves hospital layout and construction updates including remodels.
• Day and overnight travel by car and/or plane is required.

Supervisory Responsibility:

This position will not have supervisor responsibility at this time.

Other Duties and Responsibilities:

• Perform additional duties and special projects as assigned
• Change Management leader
• Innovate and always seek to optimize the Petco Hospital Implementation program.

#LI-MS1

Work Environment:

Travel intensive role, that will require overnight stays. The majority of work is completed within a Pet Care Center on site at a new hospital location.

Minimum Requirements:

• 3- 5 years previous experience working in a veterinary practice
• Bachelor’s degree or equivalent experience
• Must have excellent writing, interpersonal communication and multi-tasking skills and be detail oriented. 
• Can work in an autonomous environment and maintain productive time management.
• Desire to Learn
  • Demonstrates flexibility and resilience in response to obstacles, constraints, adversity, and mistakes.
  • Constructively and resourcefully adapts to changing needs, conditions, priorities or opportunities.
  • Seeks out opportunities to learn from new discoveries, innovations, ways of looking at things, knowledge, and ideas.
  • Invites and incorporates both giving and receiving productive and well-intentioned feedback.
• Drives for Results
  • Initiates decisive, timely action to address important issues.
  • Demonstrates a strong sense of ownership and a commitment to achieving meaningful results.
  • Sets challenging, clear goals/targets and expectations for achieving business results.
  • Drives initiatives/efforts while taking personal responsibility to make decisions and execute on actions.

Desired Requirements:

• Licensed Veterinary Technician or Certified Veterinary Assistant
• Eight to ten (8-10) years progressively responsible Program Management experience that involved working in a multi-unit retail environment
• No Travel Restrictions

Contacts:

This position will regularly communicate with internal partners, veterinary specialists, store partners, and companies that provide products and/or services that the practice utilizes. The right candidate will be able to positively represent the hospital and Petco within the professional community and to our guests.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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