Specialist, Payment Processing – Vilnius, Lithuania
Are you looking to grow your career in the financial services sector? Are you ready to take on a role that combines analytical thinking, incident management, and direct engagement with global payment partners? Join Western Union as Specialist, Payment Processing.
Western Union powers your pursuit.
Digital Payments Operations team plays a critical role in safeguarding Western Union’s global payment flows. We monitor settlement file movement, engage directly with external vendors and internal technical teams, and ensure timely resolution of issues that may impact customer experience, operational performance, or financial outcomes. This role is essential to protecting Western Union from potential settlement delays, financial exposure, and customer disruption.
This is a high-impact position that offers visibility across global operations. You will work at the center of Western Union’s payment ecosystems, gaining deep insights into financial flows, vendor interactions, and operational risk mitigation. The experience gained in this role is a strong steppingstone toward leadership in payments operations or product.
Role Responsibilities:
Monitor payment and refund flows, including settlement file processing within the system.
Identify and investigate irregularities (missing files, delays, processing failures).
Reprocess failed refunds and ensure accurate handling of payment exceptions.
Log and maintain incident tracking through ticketing tools and Excel-based logs.
Maintain historical documentation of issues, actions, and outcomes.
Engage directly with external payment partners (vendors) to resolve settlement file and processing issues.
Prepare probing questions and gather key technical details before vendor calls.
Facilitate conversations between vendors and internal teams, translating technical information clearly and accurately.
Ensure assertive, clear, and professional communication to maintain strong vendor relationships.
Work closely with Payment Product, Digital Operations, Customer Care, Account Settlement, Loss Management, IT-Ops, Risk, and other stakeholders.
Participate in daily stand-up calls to review open incidents, assess risk, and drive resolution timelines.
Analyze trends, recurring issues, and vendor performance.
Assist in building monthly business reviews that highlight impacts, remediation actions, and financial implications.
Use data storytelling, graphs, and reporting tools to communicate insights to leadership.
Support incident root cause analysis (RCA) and remedial action tracking.
Help refine incident response procedures and suggest enhancements to improve efficiency during Digital Operational readiness.
Role Requirements
Bachelor’s degree in Business, Finance, Technology, or equivalent work experience.
Strong written and verbal communication skills, with ability to remain assertive and confident in challenging conversations.
Excellent English (spoken and written).
Strong critical thinking, analytical mindset, and attention to detail.
Experience working with Microsoft Office (Excel, PowerPoint; data presentation skills are a plus).
Ability to lead conversations with vendors and cross-functional teams.
Proactiveness, vocal participation, and comfort operating in a high-stakes environment.
Ability to work independently and take ownership of issues.
Curiosity and willingness to learn payment processing, settlement flows, and incident management best practices.
Ability to navigate through Power BI. Experience with other reporting tools, data visualization, SQL or AI/statistical tools is an advantage.
Working schedule is regular, but schedule flexibility would be a plus.
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Salary
The monthly gross base salary range is 1,400 - 2,391 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary based on candidate’s qualifications, skills, and competencies.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Lithuania specific benefits include:
This specific role is eligible to receive conditional German language allowance
Private Health Insurance (3 options)
Life & Accident Insurance
Additional days off
Wide variety of discounts and special offers
Free Fitness facilities
Volunteering activities
Referral program
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
12-26-2025This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.