Operations Specialist – Vilnius, Lithuania
Are you the one with analytical skills and an eye for details? Are you ready to be part of a global organization and make an impact? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as an Operations Specialist.
Western Union powers your pursuit.
Role Responsibilities
Conduct fitness and probity, due diligence through complex analysis and investigation on potential and existing Western Union agents, including big corporations, using Western Union systems as well as reviewing records from public and private databases.
Review alerts for decisioning cases, documenting findings or escalating to Sr. Management.
Determine escalation needs and prepare escalation reports using predetermined criteria to create applicable escalation summary while ensuring compliance with government regulations and securing Western Union AML Compliance standards, company’s policies and procedures.
Assist with special projects as required and independently contribute providing recommendations on process improvements.
Work cross functionally with teams and globally based stakeholders, functional units.
Support colleagues and other departments to ensure excellent customer experience.
Assist with training and mentor new team members, provide floor support, coaching and peer review when needed.
Develop and maintain global knowledge of Money Service Business regulatory requirements including the Bank Secrecy Act and other anti-money laundering regulations.
Role Requirements
Bachelor's degree or equivalent job experience in the financial services or compliance industry is preferred.
2+ years of experience in AML Compliance research and analysis, legal/analytical/financial research, Bank Secrecy Act, Patriot Act, FinCEN, general risk-based compliance and/or equivalent education is desired.
Experience working with analyzing big corporations would be a great advantage.
In-depth internet research skills, including strong Boolean search capabilities.
Strong analytical and organizational skills and high attention to detail.
Experience making independent decisions and working with a high level of autonomy.
You are a team player with strong collaboration skills.
Ability to work in a fast-paced, highly structured, deadline-driven culture.
Proficiency in software applications such as MS Word, MS Excel, MS Access, MS PowerPoint, MS SharePoint.
Experience conducting public database and adverse media research.
Ability to use comprehensive mainframe systems.
Excellent written and verbal communication skills.
Written and spoken fluency in English is required. Fluency in a second language is preferred.
Work Shift
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your Lithuania specific benefits include:
Private Health Insurance (3 options)
Life & Accident Insurance
Additional days off
Wide variety of discounts and special offers
Free Fitness facilities
Volunteering activities
Referral program
Salary
The on-target earnings range is 2,125 – 2,833 EUR gross per month, which includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.
Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
03-09-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.