Specialist Network Technology Support (Government)

This position requires office presence of a minimum of 5 days per week and is only located at customer's site.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Department of Defense.   We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Candidate will be part of a fast-paced technical team which focuses on customer requirements, operational support, logistics support and implementing smart solutions.  Candidates should be well versed in Network Technology, monitoring, analyzing, troubleshooting, logistics, and taking rapid actions to resolve network events.  Candidate will also be supporting development and long-range planning aspects of the industry.  The position is located on Oahu, Hawaii.

Ensure the reliability and continuous operation of AT&T’s Optical, IP Core, Mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management, and comprehensive understanding of end-to-end services.
 

Job Duties/Responsibilities:

• Troubleshooting and Issue Resolution: Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues.
• Network Monitoring and Maintenance: Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring.
• Manage Network Elements and Logistical Support: Monitor, troubleshoot, & analyze Network Elements for Operational support and System Functions. Support Network Equipment through warehouse management, cost estimates, and create economic deliverables such as Inventory Record, Forecasts, and Supplier schedule of deliverables.
• Configuration and Deployment: Configure network devices, deploy network solutions, manage configurations, and implement vendor/IT fixes or design changes.
• Collaboration and Coordination: Work with teams, coordinate with vendors, support projects, collaborate with business partners in DevOps, and interact with customers.
• Documentation and Reporting: Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports.
• Technical Proficiency and Leadership: Demonstrate sound technical knowledge, mentor peers and new hires, resolve complex problems, provide training, and promote knowledge sharing.

Required Clearance:

Secret (#secret)

Additional Clearance Requirements:

Environmental Requirements

Required Qualifications:

10+ years working in Network Operations and Logistical support, performed field surveys, network troubleshooting and analysis, supported logistical solutions and activated data transport services

Desired Qualifications:

• Bachelor’s Degree (BS/BA) desired,
• First Aid/AED/CPR certified,
• Security Plus certified

Weekly Hours:

40

Time Type:

Regular

Location:

Honolulu, Hawaii

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.