At Neurocrine Biosciences, we pride ourselves on having a strong, inclusive, and positive culture based on our shared purpose and values. We know what it takes to be great, and we are as passionate about our people as we are about our purpose - to relieve suffering for people with great needs.
Neurocrine Biosciences is a leading neuroscience-focused, biopharmaceutical company with a simple purpose: to relieve suffering for people with great needs. We are dedicated to discovering and developing life-changing treatments for patients with under-addressed neurological, neuroendocrine and neuropsychiatric disorders. The company's diverse portfolio includes FDA-approved treatments for tardive dyskinesia, chorea associated with Huntington's disease, classic congenital adrenal hyperplasia, endometriosis* and uterine fibroids,* as well as a robust pipeline including multiple compounds in mid- to late-phase clinical development across our core therapeutic areas. For three decades, we have applied our unique insight into neuroscience and the interconnections between brain and body systems to treat complex conditions. We relentlessly pursue medicines to ease the burden of debilitating diseases and disorders because you deserve brave science. For more information, visit neurocrine.com, and follow the company on LinkedIn, X and Facebook. (*in collaboration with AbbVie)
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Serve as primary point of contact for the Medical Information call center, managing contracting, reporting, and notifying vendor of changes or updates to content and/or relevant Neurocrine policies
Independently triage and assess incoming Medical Information inquiries, appropriately direct them to the medical partner based on complexity, content, and regulatory considerations
Analyze and interpret inquiries, applying existing guidance and prior approaches to resolve non-medical questions while escalating medical or complex issues to the appropriate Medical Communications or therapeutic area lead
Acts as administrator for the Information Request Management System (IRMS) and analytic databases, performing system and user maintenance, ad hoc reports creation, troubleshooting, vendor contact, etc.
Develop and deliver analytics and reports for internal stakeholders, going beyond standard reporting to identify trends, insights, and opportunities based on unique business questions
Responsible for logistics of content deliverables and resources to ensure material is up to date and available for use across various platforms, including Medical Information call center
Support broader Medical Information and Medical Resource Content Development initiatives as needed, contributing to process improvements and operational effectiveness
Other duties as assigned
Bachelor’s degree AND 2+ experience in Pharma/Biotech/Devices industry, Medical Affairs preferred OR
Master's degree AND some relevant experience
Understands Neurocrine's business objectives and developing understanding of Neurocrine's services and customers
Ability to work as part of a team
Strong computer skills
Good verbal and written communication, problem-solving, analytical thinking skills
Detail oriented
Ability to meet deadlines
Good project management skills
Effective interpersonal skills including the ability to build successful relationships with internal experts/teams and other stakeholders
Flexible and able to work independently to manage work priorities and follow tasks through to completion
Thrives when working in a fast-paced, innovative environment while remaining flexible, proactive, resourceful and efficient
Strong ability to communicate complex issues in a simple way and to orchestrate plans to resolve issues and mitigate risks
Excellent presentation and highly proficient computer skills (e.g., Word, Excel, PowerPoint)
Comfortable working within digital platforms and within system administration
Good knowledge of project based dashboards to communication to stakeholders
Familiar with automation tools to present information and data to appropriate audiences
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Neurocrine Biosciences is an EEO/Disability/Vets employer.
We are committed to building a workplace of belonging, respect, and empowerment, and we recognize there are a variety of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don’t line up to exactly what we have outlined in the job description.
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The annual base salary we reasonably expect to pay is $81,000.00-$111,000.00. Individual pay decisions depend on various factors, such as primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. In addition, this position offers an annual bonus with a target of 20% of the earned base salary and eligibility to participate in our equity based long term incentive program. Benefits offered include a retirement savings plan (with company match), paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage in accordance with the terms and conditions of the applicable plans.