Specialist, Leasing

The Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed.  Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors.  Today Amherst has over 1000 employees and $14.1 billion in assets under management.

Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S.  The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team.  In addition to its single-family rental platform, Amherst’s debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending.  Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.

Specialist, Leasing Support

About the Role

The Leasing Specialist is a key member of our leasing support team, responsible for driving lead conversion through proactive outreach and exceptional customer engagement. This role focuses on outbound calls, follow-up communication, and guiding prospective residents through the leasing process from inquiry to lease signing. Success in this position requires outstanding communication skills, strong organization, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Conduct outbound calls to prospective residents to follow up on inquiries, applications, and leasing opportunities.
• Engage and build rapport with prospects to understand their needs, provide property details, and guide them through the application process.
• Follow up consistently on pending applications to ensure timely completion and maximize lease conversion rates.
• Maintain accurate and detailed records of all communications and follow-up actions in the CRM system.
• Communicate professionally and promptly with prospects across multiple channels, including phone, SMS, email, and live chat.
• Coordinate with internal teams including leasing, operations, and marketing to ensure a seamless experience from first contact to lease signing.
• Assist in preparing and reviewing lease documentation and ensuring all required materials are complete before move-in.
• Track and report weekly performance metrics such as lead contact rate, conversion rate, and pipeline progress.
• Uphold company standards for customer service, responsiveness, and professionalism in all interactions.

Required Qualifications

• High School Diploma or equivalent
• Previous call center experience strongly preferred
• Full professional fluency in English
• Strong proficiency with Microsoft Office Suite (Outlook, Excel, Word)
• Excellent organizational and time management skills
• Strong attention to detail and ability to maintain accurate records
• Professional communication skills and customer service orientation

Preferred Qualifications

• Salesforce Experience
• Background in property management or real estate
• Previous experience in a multinational company
• Knowledge of leasing compliance and documentation requirements
• Experience with CRM systems and property management software preferred

Just a few other things you should know:

• Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

At Amherst, we believe that our teammates are the foundation of our success. Come join our Amherst family where we work smarter, work harder, and are passionate about what we do.