Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
Career development with an international company where you can grow the career you dream of .
Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
An excellent retirement savings plan with high employer contribution
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
We are seeking a Specialist IT Systems Support professional to deliver exceptional executive-level conferencing and collaboration support. In this role, you’ll ensure seamless operation of advanced video conferencing technologies for senior leadership, providing a premium, white-glove experience in a fast-paced global environment.
What You’ll Work On
Deliver high-touch, white-glove support for executives and senior leadership.
Provide Level 1 and Level 2 troubleshooting for conferencing and collaboration solutions.
Manage setup and support of audio/visual and control systems for executive meetings and events.
Ensure flawless operation of conference room technology during critical meetings.
Utilize and troubleshoot collaboration tools such as Microsoft Teams, Cisco Webex, and Zoom.
Collaborate on IT projects including video conferencing upgrades and AV solution implementations.
Perform daily checks of executive conferencing spaces and report findings.
Provide on-call and after-hours support as needed.
Drive continuous improvement initiatives to enhance user experience and reduce resolution time.
Required Qualifications
Minimum 7 years of experience in Level 1/2 troubleshooting, conferencing solutions, and desktop support.
Hands-on experience with Microsoft Teams, Cisco Webex, Zoom, and conference room technologies.
Familiarity with monitoring tools such as Control Hub, Vyopta, and Thousand Eyes.
Strong interpersonal and communication skills with proven success in customer support roles.
Professional appearance and executive-level presence.
Preferred Qualifications
Experience supporting Fortune 50 executives or similar high-profile environments.
Continuous learning mindset and self-driven professional development.
Strong problem-solving skills under pressure with attention to detail.
Ability to manage changing priorities and multiple tasks effectively.
Demonstrated professionalism, discretion, and confidentiality in all interactions.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
$61,300.00 – $122,700.00In specific locations, the pay range may vary from the range posted.
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf