Specialist, Global Sales Support

Position Overview 

The Specialist, Global Sales Support plays a critical role in assisting and supporting the Manager, Global Sales and the Outside Sales Teams, Enabling Sales, Inventory Control and managing attrition.  

Essential Duties and Responsibilities  

• Working with the Global Agents and NA Reps to help convert opportunities into sold trips. 

• Proactively monitoring and when needed releasing “spaces held without deposit”. 

• Manage Agent and Rep guest cancellations, moves and space replacements. 

• CRM support and Training for NA Rep Team. 

• Provide assistance to finance on Agent and Rep commissions and statements 

• Support the Manager, Global Sales with various administrative tasks. 

• Provide support to the Sales management team to drive improvement projects forward. 

• Maintain a close working relationship with the Outside sales teams. 

• Communicate, work with and support Guest Services as needed. 

• Collect deposits from NA Guests. 

• Apply and manage credits. 

• Graduated waitlist offers. 

• Help support implementation of CMH health and safety and sustainability initiatives. 

• Train, participate in and provide support, as required, during emergency response situations. 

Minimum Qualifications 

• Post-secondary education in a related field. 

• 1-2 years of experience in a professional office setting. 

• Past experience with CRM programs is considered an asset. 

• Experience in an administrative or guest services role, preferred. 

• Experience in the ski industry, preferred. 

Competencies, Knowledge, Skills, Abilities, and Other Qualities 

All CMH employees will demonstrate integrity, discretion, and critical thinking, along with adaptability and effective problem-solving skills. A positive, collaborative working style is essential, with the ability to build meaningful relationships with key internal and external stakeholders. Strong organizational skills, attention to detail, and strategic planning abilities are crucial. The candidate must be able to communicate clearly, effectively, and in a timely manner, maintaining professionalism and confidentiality in all interactions. Proficiency in Microsoft Office and the ability to quickly learn other relevant software platforms are important, as is the ability to prioritize tasks in a fast-paced environment with fluctuating seasonal workloads and changing priorities. The role requires a trustworthy, goal-oriented, respectful, and self-directed individual who can navigate complex responsibilities. Additionally, the candidate must have the confidence to interact with all levels of the company, including those in remote locations within a hub-and-spoke model. 

Working Conditions 

• Able to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis. 

• Manual dexterity to operate a computer and other common office equipment on a constant basis. 

• This position is required, at times, to work on evenings, weekends, and holidays based on the needs of the business.  

• This position may require occasional travel to CMH areas, as well as some travel to industry functions on an occasional basis.  

• CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals. 

Other Duties as Assigned 

This position description is an overview of the scope of responsibilities for the role described above.  With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others.   

Compensation 

A competitive compensation package including an attractive base salary will be provided based upon qualifications, experience, and skill set. Further details will be discussed in a personal interview.  

Benefits and Perks: 

• Health and dental benefits after 90-day probationary period. 

• Group Savings Plan eligibility after the 90-day probationary period. 

• Paid personal/sick and vacation days. 

• CMH Ski Pass Program 

• IKON Pass Benefits 

• Pro deal affiliations with Brand Partners 

• Opportunities to heli-hike and heli-ski, as available.