Company:
Marsh
Description:
We are looking for a motivated Application Support Analyst (Bilingual) to support our team in Mexico City, Arcos Bosques. This is a hybrid role that has a requirement of working at least three days a week in the office.
What´s in it for you?
You will be joining the Application Support Team for the Finance Strategic Insights Group, responsible for supporting the Financial Applications used by Marsh FP&A. You will also be responsible for the management of the financial reporting (data governance) hierarchies and managing access to Financial Systems.
We will count on you to:
- Act as first line product support for the Planning and Reporting Applications and the Salary Planning Capture System (SPCS)
- Review and triage support items for other applications used by Marsh FP&A
- Monitor the Ticket Log, ensuring all incidents and requests are addressed within assigned SLA
- Prepare monthly ticketing reporting, identifying repetitious issues
- Deliver the daily, monthly and quarterly support activities as assigned, such as data copies, month end close, forecast close
- Manage all Data Governance requests and communications, partner with Data Governance team to review and correct issues
- Work closely within a small team of product support analysts
- Maintain training documentation and provide training to FP&A colleagues on how to effectively use the Financial Systems functionality
- Maintain existing process documents and templates and create new documentation as required
What you need to have:
- Exceptional Excel skills a must
- Meticulous attention to detail and ability to work independently
- Experience working in a support role a strong plus
- Ability to balance participation in special projects with daily deliverables (time management)
- Excellent documentation skills
- Ability to work with a global and diverse colleague base across multiple time zones
- Knowledge of the MMC financial reporting hierarchies strongly desired
- Knowledge of how to utilize AI to support FP&A a plus
- Specialist knowledge of Oracle Essbase & Planning strongly desired
- Knowledge of VBA/Python/Altyrix considered a plus
- Provide insights and bring “fresh eyes” to our process
What makes you stand out:
- Attention to Detail and Independent Work with Collaborative Interest: Meticulous attention to detail and ability to work independently and interest in cross-team collaboration.
- Data & Analytics: Comfortable working with data; collecting, analyzing, and reporting learning metrics.
- AI & Learning Tech: Curious about AI applications in training and emerging learning technologies; motivated to learn and build skills to support tech integration.
- Global Mindset: Experience working with diverse teams across time zones and cultures.
- Communication & Collaboration: Strong interpersonal skills, proactive attitude, and eagerness to learn and contribute
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.