Specialist, Flu and COVID Support

What Sales Support Administration contributes to Cardinal Health

Sales Support is responsible for providing sales support through direct involvement in the sales process, either by helping persuade customer buying decisions or involvement in the effective implementation of solutions to support the attainment of the organization's sales objectives.

Sales Support Administration is responsible for customer maintenance and support, sales quotas, and/or order fulfillment and adjustments.

Job Summary

The Flu Customer operation representative plans and coordinates across teams to provide the best customer service possible. Works daily via our phone system assisting customers with all inquiries related to Covid & Flu. The Rep is responsible for inputting, tracking, and tracing within our ticket system to ensure accurate metrics and structured organization within the team. Work closely with submitters on troubleshoot issues with our IT team.

Responsibilities

• Deliver excellent customer service
• Collaborate with internal and external teams
• Share knowledge and expertise
• Actively seek feedback and use as an opportunity for process improvement, personal development, etc

• Processes customer orders according to demand from customers and Sales Representatives
• Responds and solution internal and external inquiries made through our QuickBase ticketing system
• Provide excellent customer service by answering calls and providing the most updated product information
• Responsible for providing callbacks to customers to ensure issues are resolved in a timely manner
• Resolve any issue that with orders that occur during shipping. Damages, Shortages, Mis-ships, etc.

Qualifications

• 0-2 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Strong written and verbal communication skills
• Ability to multi-task responsibilities
• Basic computer skills in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)
• Customer service, problem solving and analytical skills

What is expected of you and others at this level

• Applies basic concepts, principles and technical capabilities to perform routine tasks
• Works on projects of limited scope and complexity
• Follows established procedures to resolve readily identifiable technical problems
• Works under direct supervision and receives detailed instructions
• Develops competence by performing structured work assignments
• Identifies possible solutions to a variety of technical problems and takes action to resolve

Anticipated hourly range: $26.90per hour - $34.47per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 5/4/2026*if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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