Specialist, Field Services Support (APS)

Job Description 

The Specialist, Field Services Support (APS) will be responsible for full-cycle product support for our Scientific Instrument (SI) equipment and Purification Systems. This includes managing project budgets and costs, handling on-call support, preparing all types of contract documentation, managing spare parts sales, maintaining SOPs and JSAs, and acting as an on-site safety supervisor when required. 

Primary Responsibilities and Duties 

• Deliver customer service support and assist with budgeting, cost control, and documentation for FSE activities. Service may also be provided via phone or email as applicable. 

• Travel to customer facilities as required (primarily domestic travel). 

• Promote and execute Preventive Maintenance Agreements. 

• Perform safe work during close inspection of potentially hazardous products (e.g., electrical wiring, hot surfaces, chemical and gas leaks, pressurized systems). 

• Provide support to global and domestic FSE (Field Service Engineer/Technician) peers. 

• Maintain proper documentation for all on-site field service calls and any critical equipment information gathered via phone/email. 

• Provide parts and labor requirements to the local CSR (Customer Service Representative) for customer quote generation. 

• Create reports as required. 

• Provide detailed verbal and written feedback to Engineering, Quality, and other departments as necessary. 

• Travel to domestic sites to support routine on-site work (PM, commissioning) for less complex product lines. 

Traits and Qualifications 

• Technical, engineering, or scientific degree, or equivalent field service experience required. 

• Experience in budget and cost management for FSE positions. 

• Ability to understand and take full responsibility for technical issues after completing factory training. 

• Ability to work both independently and as part of a team, while communicating effectively with internal and external customers. 

• Understanding of electronic, chemical engineering, and mechanical systems required. 

• Strong computer and communication skills, with solid SAP experience. 

• Experience in industrial gas or semiconductor industries is a plus. 

• Valid passport (for travel outside Korea) and a valid driver’s license required. 

Your Success Will Be Measured By 

• Achieving the best possible outcomes with integrity, collaborative leadership, and building a cohesive team. 

• Taking responsibility for yourself and the team, delivering on commitments, and focusing on team success while assuming accountability for results. 

• Effectively utilizing a range of tools and resources to get things done and being open to new methods. 

• Creating innovative solutions and inspiring others. 

• Establishing a track record of success. 

• Executing consistently and finding ways to add new value. 

• Adapting to change and working under pressure while maintaining safety, quality, and efficiency.