GSK

Specialist-Digital Quality Operations-GCC

Bengaluru Luxor North Tower Full time

Job Purpose:

The Specialist-Digital Quality Operations-GCC drives innovation through product development and responsibility and/or manages multi-site deployments for simple new quality systems.

  • Manage a small programme of up to 2 projects/products with an investment in the range of £0,000 to £500,000 and ensure that the projects are delivered in reasonable quality, timeframes, performance and authorised budgets.

  • Promote visualization and understanding of bounded domain datasets to support the entire quality organization, including manufacturing sites, LOCs, and external quality, to provide insightful tools that enable strong governance of known KPIs, predictive risk management, and emerging lead actions.

The person will drive cultural and business change, including digital education, to improve the speed and adoption of digital initiatives and related outcomes across the broader network of sites, LOCs and central functions.

This allows the team to:

  • Perform tasks that no one can perform (complex real-time predictive monitoring)

  • Allow employees to focus on more value-added activities (e.g., automating reporting)

  • Providing the right information for decision-making (e.g. Plant Control Tower) 

The task further extends to challenging and eliminating traditional operating models, such as direct information gathering and selective context, to replace standard meeting decks for governance and focus only on those areas where escalation, decision-making, and action are needed.

Key Responsibilities:

Product

  • Feature Definition: Translating customer requests, competitive activities, and industry trends into value drivers of new technology solutions and product requirements that can be easily understood by product teams.

  • Drive execution of all processes in the product lifecycle, including business and opportunity analysis, planning, requirements and roadmap development, product launch, and hyper care.

Project management

  • Apply and adhere to GSK project management methods, tools and practices.

  • Preparation of smaller project investment proposals (PIPs).

Quality, risk and compliance

  • Ensure that all products in the area of responsibility comply with company standards as well as external regulatory and legal requirements (e.g. GxP) – including validation (ITMS, AeQMS, etc.), internal security and risk management policies (e.g. smart controls, IT/OT security requirements) and all relevant quality management system (QMS) policies and procedures.

Matrix and supplier management

  • Managing relationships with external partners, clear business responsibility for technical support and external party deliverables, building strong relationships to achieve common goals based on trust and cooperation.

Data and Visualization

  • Promote the use of real-time trending for patterns and anomalies, as well as predictive monitoring of KPIs that drive superior business performance and enable the right information for decision-making.

Change Management and Communication

  • identifying/solving/avoiding project issues; Typically, it involves ongoing interaction with management teams within IT functions, on-site and on-site quality organizations, and third-party vendors/service providers.

  • Build high-quality digital capabilities by preparing and sharing complex information in an understandable way – to create simplified, seamless and standardized processes.

Required knowledge/education/experience:

  • Bachelor’s degree with minimum of 5 to 10years of experience in pharmaceutical industry in a highly regulated environment

  • Proven skills in validation, deployment, change management, and inspection support of computerized systems

  • Change Management Skills

  • Resilient and self-motivated.

  • Ability to influence, with or without authority, at levels above and below one's class level.

  • Data Science and Analytics in the Technical Role

  • Demonstrated cross-organizational communication skills in a matrix environment and demonstrated the ability to both support and challenge stakeholders and agile product development teams.

  • Proven track record of innovation, continuous improvement, problem-solving, and courage, as well as the ability to translate business requirements to deliver digital solutions that add value.

  • Specifically: courage - the ability to question the current state of affairs and persuade to adopt future technologies.

Preferred Skills:

  • Project and/or program management skills, including prioritizing and delegating project team-related activities, especially within the framework of the Agile framework.

  • Ability to lead and manage globally distributed virtual matrix teams.

  • Effective communication skills (both written and verbal) coupled with the ability to tailor these to a variety of audiences (including summarizing technical topics for non-technical audiences).

  • Understanding of programming languages SQL, Python, Power BI, Databricks

#LI-GSK

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK:

As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.

Please contact our Recruitment Team at IN.recruitment-adjustments@gsk.com to discuss your needs.

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