Specialist, Customer Service (1 Year Contract)

The Role: Contract Specialist, Customer Service & Inside Sales (House Accounts) 

The CS & Inside Sales Specialist will support Entegris Customer Service operations by managing assigned house accounts, handling end-to-end order management, and providing inside sales support in close collaboration with Sales, Supply Chain, and Operations teams. 

This role requires strong analytical thinking and a practical understanding of products and processes, and would benefit from candidates who are comfortable working with technical information. 

 
This position is a contract role, located in Hanguk Korea, and reports to the CS Manager or supervisor.  

Primary Responsibilities and Duties: 

Customer Service & Order Management 

• Manage end-to-end order processing for assigned house accounts, including order entry, confirmation, backlog management, delivery coordination, and invoicing support. 

• Act as the primary point of contact for customers regarding order status, lead times, delivery issues, and basic product inquiries. 

• Monitor customer demand, identify risks related to supply or delivery, and proactively communicate issues and solutions to customers and internal stakeholders. 

• Ensure all customer transactions are executed in compliance with internal policies and applicable regulations. 

Inside Sales Support 

• Support inside sales activities for house accounts, including quotation support, pricing coordination, and basic commercial discussions under defined guidelines. 

• Work closely with Sales and Account Managers to support revenue targets and customer satisfaction. 

Technical & Cross-Functional Support 

• Develop a working-level understanding of products and processes to support basic customer inquiries and internal coordination. 

• Coordinate with internal teams such as Supply Chain or Operations to support order fulfillment and issue follow-up. 

• Escalate recurring or complex issues to appropriate teams and support tracking and communication as needed. 

Qualifications (Education, Training, Experience, Knowledge, Skills, Physical Requirements): 

Education 

• Bachelor’s degree required. 

• Engineering, Chemistry, Materials Science, or other technical/science majors strongly preferred. 

Experience 

• 1–5 years of experience in Customer Service, Inside Sales, Supply Chain, or Operations support. 

• Experience supporting B2B customers in manufacturing, semiconductor, or industrial environments is a strong plus. 

• SAP experience highly preferred. 

Knowledge & Skills 

• Strong analytical and problem-solving skills; comfortable working with data, systems, and technical information. 

• Ability to understand products and processes beyond a purely administrative CS role. 

• Strong communication skills in Korean and English (written and verbal). 

• Ability to manage multiple priorities in a fast-paced environment. 

• Collaborative mindset; able to work effectively with global and cross-functional teams. 

Other Requirements 

• High level of ownership, accountability, and customer orientation. 

• Willingness to learn and grow into expanded responsibilities within CS or commercial functions. 

Your success will be measured by: 

• Accuracy and timeliness of order processing and customer response. 

• Customer satisfaction and issue resolution effectiveness for assigned house accounts. 

• Ability to independently manage accounts with minimal escalation. 

• Quality of collaboration with Sales, Supply Chain, and Operations teams. 

• Contribution to process improvement and operational efficiency. 

• Demonstrated technical understanding and ability to translate it into customer-focused solutions.