Nice

Specialist Cloud Product Manager

India - Pune Full Time

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

 

Specialist Cloud Product Manager 

So, what's the role all about? The Specialist Cloud Product Manager plays a strategic and highly technical role within NICE’s Cloud Operations & AI driven Automation organization. You will own the vision, roadmap, and execution of the Cloud Application Platform (CAP) and AI driven operational capabilities that improve reliability, efficiency, and uptime across enterprise SaaS environments. 

How will you make an impact? 

Product Strategy & Vision 

  • Own the end-to-end product strategy and roadmap for Cloud Automation Portal. 
  • Define long-term AI-led operational strategy. 

Cloud Operations & Automation Delivery 

  • Lead automation initiatives for alert remediation, health checks, certificate lifecycle, patching, and infrastructure recovery. 
  • Reduce manual effort by enabling platform-driven workflows. 

SRE & Reliability Enablement 

  • Partner with SRE and Cloud AppOps teams. 
  • Implement SLOs, error budgets, and incident reduction frameworks. 

Observability & Insights 

  • Drive unified logs, metrics, and tracing. 
  • Deliver predictive analytics and operational insights. 

AI & Intelligent Operations 

  • Drive AI-assisted cloud operations, automated RCA, and bot-driven workflows. 

Security, Compliance & Governance 

  • Embed security-by-design controls. 
  • Lead access governance initiatives. 

Stakeholder Engagement & Leadership 

  • Act as product interface for leadership, engineering, and customers. 
  • Drive adoption of Cloud Automation Portal. 

Have you got what it takes? 

 

Experience & Background 

  • 10+ years of Product Development & Management experience. 
  • Strong Management skills to engage deeply with engineers and architects. 
  • Strong understanding of distributed systems and failure modes 
  • Data-driven mindset with focus on operational metrics 
  • Familiarity with monitoring, alerting, and incident systems. 
  • NiCE Product Knowledge and working experience is Plus 
  • Experience building internal platforms for Cloud Ops or SRE teams 
  • Knowledge of enterprise SaaS uptime and SLA management 
  • Resdiness to work in EMEA and US Shift .

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Enjoy NICE-FLEX!  

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

 

Requisition ID - 9737

Reporting into: Director, Cloud Operations 

Role Type: Individual Contributor 

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.