Duties/Responsibilities:
Monitor claims from start to finish, verifying and updating information on submitted claims and supporting documentation, reviewing the policy to determine which charges are eligible for reimbursement
Review marketing materials against an established set of guidelines and brand standards
Conduct primary and/or secondary review of post campaign activities to determine whether materials were executed as specified in program guidelines
Communicate status to partners
Report issues with website functionality
May perform quality control checks at the pre-payment level to ensure accuracy and compliance with program guidelines (QC)
Resolve calls, emails, and chats and document communications appropriately
Participate in team collaboration through idea-sharing and brainstorming sessions
Support in mentoring and training peers to increase program and platform knowledge and to improve quality
Able to flex up or down in job responsibilities when needed
Qualifications:
Solid verbal and written communication skills
Bachelor’s or Post Graduate degree in a business, or finance field
Claims Experience preferred
Experience in a fast-paced office environment providing customer service
Proven technical competence including experience with Microsoft Word, Excel and Outlook
Strong attention to detail and excellent time management
Ability to organize work, multitask and meet deadlines
Exceptional ability to work within a team environment
Some remote-work experience preferred and demonstrated ability to work independently
A natural curiosity and eager desire to learn