Specialist, Arena Operations

What you'll do:

This role strengthens Arena’s operational foundation by improving consistency and accuracy in competition execution, supporting fulfillment and vendor workflows, enhancing cross-team communication, and ensuring every competition runs smoothly so traders receive a reliable, high-quality experience.

In this role you will:

Arena Competition Execution (~60%)

• Set up, configure, and launch Arena competitions, including scheduling, approvals, and pre-launch validation
• Manage competition readiness: trader communications, daily monitoring, tracking issues, and coordinating with partner teams
• Support recurring competitions and assist with larger events like Arena Cup
• Partner with Marketing to ensure timely delivery of creative assets, email journeys, and promotional visibility
• Track participation metrics, trader engagement, and support needs throughout each competition

Fulfillment & Vendor Coordination (~20%)

• Process and reconcile payouts through the third-party fulfillment vendor
• Verify winner eligibility and payout accuracy using internal tools and competition data
• Maintain clean fulfillment logs, resolve anomalies, and coordinate with Finance to finalize payments
• Keep documentation and payout records organized and accessible for stakeholders

Cross-Functional Coordination (~15%)

• Work with Customer Support, Finance, Product, Marketing, and Data to keep all stakeholders aligned on timing, deliverables, and trader communication needs
• Communicate updates clearly, surface blockers early, and keep teams informed as competitions progress
• Support retros and share operational insights that improve future competition execution

Reporting & Continuous Improvement (~5%)

• Maintain accurate competition records and status trackers
• Prepare post-competition summaries and contribute to operational improvements and SOP updates
• Support data integrity efforts and coordinate with Data on reporting updates

What you'll need:

• 2–4 years of operations, program coordination, events, customer-facing technology, or similar execution-heavy experience
• Familiarity with trading platforms, market products, or active trader workflows preferred but not required
• Strong follow-through, accuracy, and ability to manage competing deadlines
• Experience coordinating across teams (e.g., Marketing, Product, Finance, Support)
• Comfortable using tools and data to verify accuracy, track progress, and surface issues
• Clear written and verbal communication skills
• Ability to work independently, stay organized, and problem-solve in fast-moving environments
• Must have worked in your current NinjaTrader position for at least 6 months

Bonus points for:

• Detail-oriented with a strong operational mindset
• Someone who enjoys owning repeatable processes and keeping execution clean and reliable
• Comfortable coordinating across teams and asking the right questions to move work forward
• Calm under pressure and energized by managing all the moving parts of live programs
• Curious about trader behavior and how competitions create engagement

Compensation:

The salary range for this role will be $60,000.00 - $75,000.00 USD. In addition, this position will also receive an annual target bonus of 8%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays.

All offered compensation will be based on assessed experience and is subject to change at the offer stage.

Location:

This role is based in Chicago, IL. We are not open to remote candidates for this role

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:

• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays