Job Summary
Do you work well virtually? Are you an inspiring team member? Are you an agent for change and a constant seeker of opportunities for automation and improvements? Do you want to have influence and impact in the areas of Innovation, Talent, Continuous Improvement and Quality? If you can answer ‘yes’ to these questions, then read on!Job Description
Core Responsibilities:
Partner with internal and external business teams to ensure accurate, timely delivery of project milestones related to annual rate events, revenue reallocations, code deletes, financial parameters, and mass change initiatives.
Identify risks and recommend process improvements and mitigation strategies.
Support largescale projects in an analytical capacity.
Perform activities related to:
Passers
Agent Transfers
Rate Changes
Technical Operations Billing Support
Analyzes and revises existing system logic difficulties and documentation, as necessary.
Prepare detailed specifications from which programs will be written.
Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications.
Identifies and assesses probable interactions of related computer systems and predicts impact of a change in assigned system.
May review proposals, including gathering facts, analyzing data, and preparing project overview which compares alternatives in terms of cost, time, availability of equipment and personnel etc. Recommends course of action.
Functions as a liaison between the client, community, and internal information technology and/or external software vendors to develop system solutions to processing systems or business problems.
Interact closely with a matrixed cross-functional team, both field and corporate, to secure alignment and solution excellence.
Creates clearly defined and mutually agreeable success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics.
Ensures data quality and integrity across data-specific application implementations.
Supports the testing team and business users in validating that the programs meet the requirements.
Leads/owns direction of the project(s) with limited guidance.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic about learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion and diversity.
Do what's right for each other, our customers, investors, and our communities.
Skills/Experience:
Strong time management skills; ability to balance multiple projects while maintaining accuracy and meeting deadlines
Crossfunctional collaboration skills
Ability to write thorough and descriptive documentation
Ability to identify documentation gaps or propose new documentation needs
Proficiency with Microsoft Office (Excel, Word, PowerPoint)
Ability to work independently in a fastpaced environment
Strong organizational skills and attention to detail
Effective communication and relationshipbuilding skills
Previous billing experience/knowledge (desirable)
SQL experience
AI and Process Automation experience (desirable)
Preferred:
Advanced SQL
Billing Domain Knowledge
CSG
Prepaid
Amdocs (Wireless CES-10)
Ascendon
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)
Relevant Work Experience
5-7 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.