Special Services Representative

Company:

NLD FedEx Express Netherlands B.V.

Address:

De Run 4255

Scheduled Weekly Hours:

39.25

Worker Type:

Temporary

Posting Start Date

29-Dec-2025

Posting Close Date:

31-Jan-2026

Job Family:

FXE-EU: Special Services Representative (ID)

Position Summary:

We have an exciting opportunity for you to join our team as a Special Services Representative!

Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

Working for FedEx means working for an innovator and a market leader in express logistics services. The customer is at the heart of everything we do. Special Services provides customers with solutions that compliment core FedEx services. This involves a combination of more or less standardized services and customized solutions (both Road and Air) with our without the use of our core network. Special Services encompass both transportation services and related logistics services worldwide. These include solutions for bulky shipments, fragile shipments, and shipments that require delivery to a very specific location or at a specific time with very specific instructions. We are looking for a colleague for this international and creative team.

What will you do:

You will speak with our customers who want to book a shipment. You will assess their needs and then find the right solution. This includes:

• Independently purchasing and selling shipments;

• Providing customers and Account Managers with rates and advice;

• Creating customized logistics solutions;

• Monitoring shipments and ensuring they reach their final destination smoothly;

• Proactively informing customers;

• Purchasing and hiring transport capacity from third parties to create a (cost-)efficient logistics chain;

• Helping generate new business;

• Internal administrative processing;

• Maintaining contact with other stations in the Netherlands and offices abroad;

• Liaising with transport companies, agents, and other parties to establish and maintain strong relationships.

What you bring to the table:

• MBO/HBO work and thinking level;

• Experience in logistics in an international environment is a plus, as is knowledge of customs regulations and the transport of hazardous materials;

• Experience is Hospitality is also a plus;

• Excellent communication skills spoken and written Dutch and English;

• Commercial mindset and, of course, customer-oriented;

• Creative approach to work and think;

• Flexibility: we work in shifts between 7:00 AM and 7:00 PM, and once every eight weeks you will have a night shift (including weekends).

What can you expect from us:

We offer you a great job at an organization where you can learn a lot, a job with a wide variety of tasks, and no two days are the same. Naturally, the employment conditions are commensurate with the position.

What do we offer:
• Attractive compensation package;
• Training to get you started and on-the-job learning opportunities;
• Extensive learning resources to further develop your skills and knowledge;
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract);
• Employee Assistance Program for you and your family in difficult life situations;
• Employee reduced-rate shipping;
• Great career opportunities;
• FedEx is one of the worlds most admired companies and trusted brands year after year;

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join Special Services. Join FedEx.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company
FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.
Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.