About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.General
Is directly responsible for the day to day key processes in his/her area of work Assists his/her supervisor in executing the day to day operational requirements Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model Attends and actively participates in all scheduled training sessions Actively offers operational, employee and customer (internal and external) related feedback to management Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
Departmental
Provide professional treatments for any guest (male or female) including but not limited to massage, facial treatments and body treatments. Recommend further treatments to guest which address their concerns and preferences Describe spa treatments knowledgeably and enthusiastically and ask guests pertinent questions, to determine their needs and preferences Utilize all of the professional products safely and accurately & take reasonable care to perform duties as instructed, and to prevent injuries to self and others Have a thorough understanding of every spa service including benefits, indications & contraindications for each of the treatments, facials, massages Ensure treatment rooms are immaculately maintained (including linen, terry and any equipment in the treatment room) Has good knowledge of Body anatomy and physiology Adheres to the department policies & procedures, standards and sequence of service. Records guest preferences in detail after each treatment for future reference. Efficiently operates Spa Soft system to be informed of bookings and guest details. Is highly sensitive to guests preferences and special requests; offers meaningful alternatives when special requests cannot be met Possesses a high degree of product knowledge for all Spa treatments and retail and relevant technical skills. Conduct accurate monthly inventory for all professional and salon retail supplies Up sells the Spa retail as a home care for guests in a personalized and knowledgeable manner Stays informed of events in the resort and intuitively recommends and effectively up sells resort facilities in a personalized manner. Provides individual assistance and accurate information in an effective and timely manner; offers a special touch when an opportunity is presented Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to Manager for further follow up Operate and maintain in good condition, all salon and spa equipment.
General
Adheres to the hotel's code of conduct and grooming & hygiene standards Is seen as working hands-on, assist colleagues whenever necessary, including juice bar, retail and attendant coverage. Attends and actively participates in all scheduled training sessions, daily briefings and meetings Maintains a clean and orderly work area and promotes a safe working environment Performs any additional duties as assigned