About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia’s first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool. Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love.About the Role
The Spa Receptionist creates exceptional first and last impressions for our spa guests by delivering warm, proactive, and personalized service. This role is responsible for managing guest arrivals and departures, scheduling treatments, selling and handling retail transactions, and supporting the daily administrative operations of the spa. You will play a key role in ensuring each guest feels welcomed, relaxed, and cared for—while consistently upholding Four Seasons service standards.
What You Will Do
Welcome spa guests with warmth and professionalism, creating a relaxed and luxurious arrival and departure experience.
Schedule spa treatments efficiently using Book4Time, ensuring optimal use of therapist availability while honoring guest preferences.
Provide knowledgeable recommendations on spa treatments, services, memberships, and retail products, including gift certificates.
Support retail sales by continuing therapist home‑care recommendations and offering gift‑wrapping services.
Maintain a clean, organized, and visually impeccable spa reception and retail environment.
Receiving and setting up retail items into storage or display.
Perform cashiering and administrative duties, including end‑of‑day reporting and inventory support.
Handle guest inquiries and resolve concerns promptly, escalating to management when appropriate.
Collaborate with spa therapists, attendants, and other hotel departments to ensure seamless service delivery.
Collaborate with spa attendant team and occasionally accompany guests into the lockers and assist with relaxation room set up and usage.
Participate in spa trainings, team meetings, and special events, including pop‑up spa receptions.
Showcase positive, welcoming, empathetic and caring environment.
Capable to carry and push 20 pounds.
What You Bring
Experience working in a luxury spa, hotel, or guest‑focused hospitality environment.
Strong communication and interpersonal skills with a genuine passion for guest service.
Ability to stay organized, calm, and professional in a fast‑paced environment.
Comfort using computer systems, including scheduling, point‑of‑sale, and email platforms.
Comfortable with multi tasking.
Knowledge of Book4Time or similar spa scheduling systems preferred.
Bilingual skills are considered an asset.
Flexibility to support operational needs, including weekends, holidays, early morning or later evening shifts.
What We Offer
Competitive hourly wages and comprehensive benefits
Complimentary employee meals
Uniforms with complimentary dry cleaning
Ongoing training and career development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts worldwide
A supportive, inclusive workplace culture driven by mutual respect and growth
Schedule & Hours
Full‑time position
Shifts may include days, early mornings, evenings, weekends, and holidays based on business needs
Discounted
Medical, Dental, and Vision coverage
Parking and SEPTA access
City Fitness membership
Schedule & Hours
As our hotel is open 24 hours a day, 365 days a year
Front Desk Supervisors must be flexible and available to work mornings, evenings, weekends, and holidays as business needs require.
Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
Want to know more about working for Four Seasons? Visit us at:
You Tube: http://bit.ly/WeAreFS
Facebook: http://bit.ly/WeAreFS_FB
LinkedIn: http://bit.ly/WeAreFS_LI
Twitter: http://bit.ly/WeAreFS_TW
Instagram: http://bit.ly/WeAreFS_IG
See what our employees are saying at: #FSEmployee
Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
To access the 'EEOC is The Law' Information poster please visit this website:
https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf