About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.General
Is directly responsible for the day to day key processes in his/her area of work Assists his/her supervisor in executing the day to day operational requirements Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model Attends and actively participates in all scheduled training sessions, daily briefings and meetings Actively offers operational, employee and customer (internal and external) related feedback to management Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule Adheres to the hotel's code of conduct and grooming & hygiene standards Is seen as working hands-on, assist colleagues whenever necessary, including juice bar, retail and attendant coverage. Maintains a clean and orderly work area and promotes a safe working environment Performs any additional duties as assigned
Departmental
Coordinates and performs guest arrival, departure and cashiering tasks in accordance with hotel standards; Provides genuine hospitality and recognition in the work area; adheres to hotel credit policies and procedures Greet all guests who enter the Spa in a warm and welcoming manner using guest name when known Spa atmosphere must be maintained with proper music, lighting, temperature and aroma. Has a thorough understanding of and efficiently operates available resources, including databases such as Spa Soft, Bodet, Workday and Lotus Notes Updates guest profiles, preferences and appointments in Spa Soft accurately Provides individual assistance and accurate information in an effective and timely manner; offers a special touch when an opportunity is presented Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to Manager for further follow up Possesses a high degree of product knowledge for both treatments and retail and relevant technical skills. Stays informed of events in the resort and intuitively recommends and effectively up sells resort facilities in a personalized manner. Handles unexpected situations and emergencies in a composed and intelligent manner and in accordance with hotel policies and procedures. Always perform quality check by asking guest’s feedback after their Spa experience Identify and report hazards, facility maintenance issues and equipment related problems immediately to manager Respond properly in any emergency or safety situation Perform other tasks or projects as assigned by hotel management. Handle guest complaints if possible by taking ownership and notify spa management immediately Keeps accurate inventory of operating supplies and submits purchase orders to replenish stock in a timely manner Process all financial transactions for retail, spa treatments through Opera and credit card terminal for accurate billing purposes without causing any delays to guests Follows impeccable telephone etiquette Ensures the work area is ready for service; assists in supplies requisitions according to established procedures Is highly sensitive to guests preferences and special requests; offers meaningful alternatives when special requests cannot be met