Spa Receptionist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.

Spa Receptionist 

Previous experience from hospitality or a similar luxury environment is a plus.

· Attention to detail, ability to multitask, and prioritize.

· Excellent interpersonal skills and personal presentation.

· Outstanding command of communications skills and the English and Arabic languages are essential.

· Guest centricity and understanding the importance of guests’ preferences.

· Flexible schedule with the ability to work all types of shifts, weekends, and holidays.

· Working on computer skills and knowledge, including but not limited to Excel, Word, and the Internet.

· Must be keen on sales and dealing with guests.

· Must have a college diploma.

· Is very warm and welcoming when assisting guests; smiles and maintains eye contact.

· Reads the morning reports to ensure awareness of all staff on all arrivals, in-house and departure guests, with special attention to VIP return guests, profile guests, etc.

· Describes and sells Spa services and products according to the guest’s preferences.

· Upsells treatments and services intuitively and sensitively according to guests’ needs and preferences.

· Focus on meeting/exceeding retail and spa treatment targets.

· Knows amenities, equipment, products, treatments, packages, special current promotions of spa and fitness, including benefits, indications & contraindications.

· Ensures handover is completed in the guest journey as per outlined standard, follows up on treatment experience, expectations and satisfaction and acts on any discrepancies. Provides a service that is responsible, spontaneous, personal, and genuine.

· Actively offers operational, employee and customer (internal and external) related feedback to management.

· Reports maintenance deficiencies, member concerns, guest comments, glitches, etc. to spa manager and relevant departments.

· Understands all safety procedures specific to the usage of spa and fitness equipment and products.

· Organizes and schedules all guest bookings in an efficient manner.

· Operates the Spa software system, Book4Time, for spa reservations and other functions.

· Processes all charges, sets up, and handles gift certificates.

· Organizes the inventory of retail, assists with the reordering of products.

· Handles guest complaints and notifies spa management.

· Sets up and immaculately maintains Spa public areas; maintains stocks of operating and guest supplies in the work areas.

· Performs other tasks or projects as assigned by management.

 

What You Bring

· Requires a working knowledge of division operations.

· Working knowledge is generally learned on the job.

· Requires ability to operate computer equipment and other [Department] systems.

· Requires reading, writing, and oral proficiency in the English language.

· More than 1 year of experience.

What We Offer:

· Competitive salary, wages, and a comprehensive benefits package

· Excellent training and development opportunities

· Complimentary dry cleaning for employee uniforms/ business attire.

· Complimentary employee meals

· Complimentary stays at Four Seasons properties (based on availability), with discounted meals.

· Dental and medical/disability/life insurance

· Retirement pension plan

· Employee service awards

· Annual employee party/social and sports events

Schedule & Hours

Full–time job with 44 working hours a week.