About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Beachfront relaxation on north Africa’s Mediterranean coast. In the heart of Tunisia’s vibrant and exotic capital city, our modern Mediterranean oasis offers a calm, laid-back beachfront escape alongside this bustling business hub. Relax at our Spa and pools, stay connected with state-of-the-art business services, or take a step back in time – more than 3,000 years of ancient civilization are at your fingertips.
About the role
The Membership Coordinator is responsible for managing all aspects of the spa and fitness membership program, ensuring a seamless and elevated experience for members and guests. This role focuses on membership sales, handling inquiries, managing member accounts, organizing exclusive events, and promoting wellness offerings. You will play a key role in fostering strong relationships with members, coordinating with internal teams, and upholding the highest standards of luxury service.
What you will do
Membership Management
• Serve as the primary point of contact for all membership-related inquiries and communications.
• Conduct personalized tours of the spa and fitness facilities to promote
memberships.
• Manage member accounts, including onboarding, renewals, billing,
and updates.
• Maintain accurate membership records and share updates with the
management team.
• Actively promote memberships, packages, and wellness services to
prospective clients.
Member Engagement
• Organize and oversee member-exclusive events, promotions, and
wellness programs.
• Regularly communicate with members through newsletters, emails, and
personal interactions.
• Address and resolve member concerns with professionalism and
efficiency.• Foster a welcoming and inclusive environment, ensuring all members feel valued.
Operational Excellence
• Oversee membership billing, tracking revenue, and resolving any
account issues.
• Ensure the spa and fitness areas are meticulously maintained, clean,
and operational.
• Collaborate with other departments to deliver a seamless member
experience across all touchpoints.
• Generate and manage reports related to memberships, including
revenue tracking and member engagement data.
Team Collaboration
• Support the Spa Coordinator team in managing reservations, scheduling, and guest inquiries.
• Assist in training front desk staff on membership procedures and service standards.
• Participate in team meetings to share updates, provide insights, and
align on goals.
What you Bring
• A minimum of 1-2 years of customer service experience in a luxury hotel, spa, or wellness environment; sales experience preferred.
• Strong interpersonal and communication skills to build and maintain
lasting member relationships.
• Proficiency in membership management software
• Exceptional organizational skills and attention to detail, with the ability
to multitask effectively.
• A proactive, self-motivated approach and a genuine passion for
wellness and luxury guest service.
• Fluency in English; additional languages are an asset.
• Flexibility to work weekends, holidays, and varied shifts as required.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Schedule & Hours:
full time and flexibility with shifts is required