SOQ Senior Associate

Use Your Power for Purpose

Every day, Pfizer’s unwavering commitment to quality ensures the delivery of safe and effective products to patients. Our science and risk-based compliant quality culture is both flexible and innovative, always putting the patient first. Whether you are involved in development, maintenance, compliance, or research analysis, your contribution directly impacts patients. 

What You Will Achieve

In this role, you will:

• The main responsibility of the SOQ Senior Associate is to provide triage support to all markets. Primary Responsibilities includes the following: Complaints triage, Monthly market reports, support internal/external audit management, Risk Management, Trend Analysis, and lead continuous improvement project to drive simplification at the Pfizer Country Offices (PCOs) to ensure compliance with Pfizer Quality Standards and Regulatory Authority expectations.

• Execute complaints triage of markets in-scope SOQ Hub Philippines.

• Lead discussions towards the triage processing and in utilizing the existing system

• Contribute to the completion of projects, manage own time to meet agreed targets and develop plans for work activities on own projects within a team.

• Suggest improvements and conduct continuous improvement activities.

• Independently assess a wide range of Change Control activities to determine potential Quality and Operational Good Manufacturing Practices {also cGMP} impacts.

• Investigate, document Quality Assurance related deviations and escalate issues as appropriate to the Quality Assurance Lead in a timely manner.

• Maintain regulatory compliance in accordance with current Good Manufacturing Practices {part of GxP} practices.

• Provide Quality Review and oversight of site cGXP documentation related to the operation of a vaccine manufacturing facility/laboratory to ensure compliance with global regulatory agencies and Pfizer quality standards.

• Accurately communicate Supply/Operational needs/perspectives as well as Quality Operations (QO) perspectives.

Here Is What You Need (Minimum Requirements)

• High school diploma (or equivalent) with 8+ years of experience or associate’s degree with 6+ years of experience or BA/BS with 2+ years of experience or MBA/MS with any years of relevant experience  
• Solid understanding of current Good Manufacturing Practices and relevant GxP regulations and standards
• Strong critical thinking skills
• Ability to work effectively within own team and interdepartmental teams
• Good working knowledge of Microsoft Excel and Word
• Proactive approach to problem-solving

Bonus Points If You Have (Preferred Requirements)

• Experience in quality administered systems
• Strong organizational skills and attention to detail
• Experience with regulatory compliance and documentation
• Ability to mentor and review the work of other colleagues

Work Location Assignment: Hybrid

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Quality Assurance and Control