Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.
As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.
The Solutions Partner serves as a trusted advisor to our customers, helping them maximize the value of our SaaS platform and driving long-term growth. This role combines solution design, customer engagement, and account expansion. The Solutions Partner works closely with clients to understand their business needs, translates those needs into effective SaaS solutions, and bridges clients, partners, and internal teams to ensure successful solution adoption and business growth.JOB RESPONSIBILITIES:
Lead discovery and solution design sessions to align customer goals with platform capabilities.
Establish and guide best practices for implementation, configuration, and integration.
Develop and deliver tailored training/workshops and solution reviews (mostly virtual, occasional onsite).
Drive engagement with underutilized features by monitoring adoption metrics.
Meet on a regular basis with high-value customers to maximize customer engagement and satisfaction, including building strong, trusted relationships with key stakeholders across the customer organization.
Act as a trusted strategic advisor for customers, maximizing SaaS platform value and driving long-term growth by participating in the adoption of new functionality, testing features in customer environments, demonstrating capabilities, and fostering ongoing customer engagement.
Proactively assess client needs, uncover new opportunities, and orchestrate cross-team collaboration.
Work with Sales to build ROI-driven business cases.
Participate in the adoption of new functionality by testing features in customer environments, demonstrating capabilities, and fostering ongoing customer engagement.
Participate in executive business reviews, presenting customer outcomes and expansion opportunities.
Develop strong, trusted relationships with key stakeholders across customer organizations.
Capture customer feedback and advocate for product improvements.
Share best practices, case studies, and playbooks.
Provide field insights for roadmap development.
Occasional travel (15–20%) for customer workshops, key account meetings, and industry events.
EDUCATION:
Bachelor’s degree in business, computer science or related field (combination of education and experience may substitute).
EXPERIENCE:
5+ years of experience in SaaS solutions management, customer success, or consulting.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
Strong technical aptitude with SaaS platforms (integrations, APIs, data, and workflow).
Proven ability to engage with executives and influence adoption decisions.
Excellent communication and presentation skills, with comfort in both technical and business contexts.
Ability to manage multiple priorities in a fast-paced environment.
Strategic thinking and problem-solving skills.
Adaptability and collaboration across teams.
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.
Nelnet is a Drug Free and Tobacco Free Workplace.