Solutions Engineer I

At SmartBear, we believe building great software starts with quality – and we’re helping our customers make that happen every day. Our solutions, featuring SmartBear AI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft.

Solutions Engineer, I

Benefits of this position: 

• Advocate proven technology that produces measurable customer results and is continually being expanded with innovative, new products. 
• Work in a collaborative, entrepreneurial environment as a trusted advisor for our direct and indirect/partner sales, marketing, and product teams. 
• No quotas or cold calling, support technical sales  
• Provided tools and training to elevate your performance and be an industry and product specialist/subject matter expert. 
• Exposure to innovative software through webinars, tradeshows, product releases and more as a SmartBear technology thought leader. 
   

As a Solutions Engineer you will:

• Serve as a trusted technical advisor to partners, prospects, and customers.
• Lead technical discovery conversations to understand business and technical requirements.
• Deliver tailored product demonstrations and technical presentations aligned to customer use cases.
• Design and guide proofs of concept (POCs), evaluations, and technical validations.
• Partner with Sales to develop technical win strategies and address technical objections.
• Help partners qualify opportunities and map SmartBear solutions to customer needs.
• Contribute to functional and technical responses for RFIs/RFPs.
• Collaborate with Product Management, Marketing, and Customer Success to support partner and customer success.
• Convey product feedback, field insights, and feature requests to internal teams.
• Support partner enablement through training, webinars, and technical resources.
• Comfortable working with software resellers, partners, or third-party stakeholders.
• Strong presentation, storytelling, and whiteboarding skills.
• Ability to communicate complex technical topics clearly to technical and non-technical audiences.
• Represent SmartBear at industry events and partner engagements (approximately 5% travel).

 We are looking for you if you have:

• 2+ years of experience in a Solutions Engineer, Sales Engineer, or customer-facing technical role.
• Experience presenting or explaining technical concepts to varied audiences.
• Experience working with customers, partners, or internal stakeholders to solve technical challenges.
• Ability to quickly learn new technologies and articulate their value.

Technical Background

• Familiarity with UI and API test automation concepts and tools.
• Working knowledge of modern automation frameworks (e.g., Selenium, Playwright).
• Basic understanding of CI/CD workflows and Git-based development practices.
• Experience working with APIs programmatically using JavaScript or Python.
• Exposure to cloud platforms (AWS, Azure, etc.).
• Understanding of networking fundamentals or security best practices.
• Experience supporting technical evaluations or pre-sales engagements.

Did you know? 

• Our main goal at SmartBear is to make our technology-driven world a better place.  
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.  
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.  
• We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work. 

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status. 

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