Solutions and Onboarding Leader - Income Verification

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Team Overview

The Solutions and Onboarding team is responsible for building, launching, and scaling income verification solutions globally, partnering closely with Product, Technology, Legal, Privacy, and Operations. This team plays a critical role in TransUnion’s growth strategy by enabling compliant, scalable payroll and HCM data solutions across markets, starting in Canada with expansion into the U.S. and other international regions. The team reports into Income Solutions leadership and supports both internal stakeholders and external customers and platform partners. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

The Solutions and Onboarding Leader is responsible for the design, delivery, and scale of income verification solutions in partnership with internal teams and external stakeholders. This role exists to stand up new income verification capabilities, establish onboarding and operating models, and ensure solutions are compliant, reliable, and scalable across markets.

• Lead the build, launch, and scaling of income verification solutions, including onboarding processes, operating models, and delivery frameworks
• Serve as the global subject matter expert for income verification, with deep understanding of solution architecture, data flows, and operational requirements
• Partner closely with Product and Technology teams to translate business and regulatory requirements into effective technical and operational solutions
• Act as a key liaison between technology teams and the business, bridging technical delivery with customer and operational needs
• Enable a consistent income verification strategy across regions by training and supporting regional teams on products, delivery models, and best practices
• Collaborate with Legal, Privacy, Disputes & Disclosure, Call Center, Finance, and Operations teams to ensure solutions meet regulatory and compliance standards
• Lead customer-facing activities including onboarding support, issue resolution, performance evaluations, and participation in customer reviews, contract discussions, and renewals
• Oversee data quality and production performance by identifying trends, investigating anomalies, and driving timely resolution of issues
• Partner with third-party platform providers to launch solutions and optimize customer adoption and effectiveness
• Play a hands-on role in customer implementations for new income verification solutions, embedding with customers during launch phases to ensure successful adoption and operational readiness
• Deliver high-touch customer support at launch, including live training sessions, webinars, and onsite engagement as needed to support rollout into customer operations
• Partner directly with customers during early implementations to identify issues, troubleshoot challenges, and refine onboarding and delivery models for broader scale

Success in this role is demonstrated through successful solution launches, customers onboarded and transacting, and the establishment of scalable, repeatable onboarding and delivery models in a dynamic, highly regulated environment.

Required Knowledge and Experiences

• 7+ years of experience in income verification, with deep expertise in payroll and HCM data solutions and how income data is sourced, validated, and delivered in regulated environments
• 10+ years of total experience in financial services, credit reporting, or closely related industries, including time in senior, customer-facing roles influencing solution delivery and customer outcomes
• Proven ability to operate in “build mode,” creating new solutions, onboarding models, and operational capabilities rather than solely executing established processes
• Strong understanding of regulatory and compliance considerations impacting income verification solutions across different geographies, and the ability to apply those requirements in solution design and delivery
• Demonstrated ability to troubleshoot complex issues, perform root-cause analysis, and drive resolution in ambiguous and fast-changing environments

Required Technical Skills

• Technical fluency working with data files, schemas, and APIs to effectively partner with engineering and technology teams
• Experience interpreting data specifications, matching logic, calculations, and system workflows related to income verification solutions
• Comfort using operational tools, web portals, and monitoring or reporting systems to support production performance and issue resolution

We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in:

• Experience launching income verification or payroll-based solutions across multiple international markets
• Familiarity with highly regulated financial or data-driven environments spanning different regions
• Experience working with third-party platform providers or ecosystem partners
• Interest in future team leadership as the organization continues to grow and scale

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Benefits that support every part of your life:

At TransUnion, we design benefits to help you feel well, do well, and plan well—from day one.

For Your Health: Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.

For Your Protection: We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.

For Your Family: From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.

For Your Future: Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.

For You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

Pay Scale Information:

The U.S. base salary range for this position is $150,100.00 - $225,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

 

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion's Internal Job Title:

Principal, Solutions Consulting

Company:

TransUnion LLC