Job Posting End Date
05-18-2026Please note the job posting will close on the day before the posting end date.
Job Summary
Part of a larger team delivering high quality technology solutions to the business. Design, develop and install software solutions. Build high-quality, innovative and fully performing software in compliance with internal architecture, development & design standards & best practices. Design, modify, develop, write, implement and troubleshoot software programming applications. Support and/or install software applications. Participate in the testing process through test review and analysis, test witnessing and certification of software. Works within a Waterfall or Agile methodology/framework based team. Collaborates heavily with Project Management, Business Analyst and Infrastructure Job Families.Job Description
What you’ll do:
Provide Level 2 production support for business applications, including custom and vendor-based solutions.
Maintain application availability and performance, and strict adherence to SLA requirements.
Triaging, analyzing, and resolving ServiceNow Incidents and Service Requests (Sev1–Sev4) within defined SLAs.
Perform root cause analysis (RCA) and implement preventive measures for recurring issues.
Support and troubleshoot applications running on enterprise application servers.
Perform application maintenance, enhancements, and modifications based on issues/bugs and business requirements.
Execute upgrades, patches, configuration changes, certificate renewals, and environment health checks.
Work within ITIL/ITSM processes, including Incident, Problem, Change, and Release Management.
Collaborate with offshore support teams to ensure seamless 24x7 operational coverage.
Participate in DR testing/validations, post patching validations, and storm mode validations
Participate in on‑call rotations and provide after-hours or weekend support as required.
Drive automation initiatives to reduce manual effort and improve operational efficiency.
Maintain technical documentation, runbooks, and operational procedures.
Support audit activities by responding to audit inquiries and evidence requests in accordance with established controls and policies.
What we’re looking for:
Education:
Bachelor's degree in computer science, engineering, or related technical field is required.
Experience:
5 years of relevant work experience is required.
An equivalent combination of education and related experience may be considered.
Core Skills & Technical Requirements
Strong knowledge and experience with Java, Javascript, Python, Oracle, and XML/XSLT
Proven experience in Level 2 production support for high availability systems.
Develop, enhance, and support Java and Cloud‑based applications in production environments.
Hands-on experience with Java application servers and middleware such as Apache Tomcat, IBM WebSphere, and Oracle WebLogic.
Solid understanding of web-based application architectures, including RESTful APIs, SOAP-based web services, and enterprise service integrations.
Experience supporting Java-based integrations, including API integrations, service orchestration, and message-driven architectures.
Working knowledge of Managed File Transfers (MFTs), batch interfaces, and file-based integrations (SFTP, FTP/S, scheduling dependencies).
Familiarity with messaging technologies such as JMS, MQ (IBM MQ preferred), or similar integration platforms is a plus.
Strong analytical, troubleshooting, and problem‑solving skills.
Ability to work independently while collaborating with cross‑functional and offshore teams.
Strong experience with Oracle Database, including advanced SQL and PL/SQL (functions, procedures, packages).
Working knowledge of NoSQL databases (preferred).
Proven experience automating repetitive operational tasks using Python and Experience automating monitoring, health checks, batch validation, and integration verification.
Hands-on experience with ServiceNow for Incident, Service Request, Problem, and Change Management.
Strong knowledge of ITIL frameworks and production support best practices.
Experience working with offshore and onshore support teams, including handoffs and L3 coordination.
Working experience with version control systems such as GitHub, GitHub Actions, and VSS.
Familiarity with CI/CD pipelines, release management processes, and deployment validation in Java environments.
Exposure to DevOps practices supporting Java applications and integrations is a plus.
American Electric Power (On-Site)
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#AEPCareers
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
Compensation Data
Compensation Grade:
SP20-007Compensation Range:
$87,633.00 - $109,543.00The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.