Solution Engineer Associate

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

 

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

 

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

 

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What this role is all about

As an Associate Solution Engineer, you will join Infobip’s Solution Engineering division in an entry-level role focused on learning our products, solutions, and customer businesses. Working under the supervision of a mentor and senior team members, you will participate in solution proposals, solution design, delivery, and integrations. This role offers exposure to both technical and commercial aspects of Infobip’s solutions, with the opportunity to grow as a generalist or gradually specialize in areas such as CX consultancy, solution and product expertise, or industry focus. Your core mission is to help customers understand the value of Infobip’s solutions and services while continuously developing your skills.

What you’ll do

• Develop a foundational understanding of customers’ businesses to identify which Infobip solutions and products best support their growth  

• Assist in designing new and innovative solutions aligned with customer business needs  

• Collect technical requirements and design simple technical solutions and service integration plans  

• Support the handling of technical and security questionnaires  

• Conduct engaging demos and proofs of concept (POCs)  

• Assist with scoping exercises and contribute to service quote estimations  

• Support the implementation of solutions for new and existing customers  

• Deliver clear, comprehensive technical documentation  

• Configure and implement Infobip solutions based on customer requirements  

• Conduct training and solution enablement sessions for SMB customers and document outcomes with meeting minutes and summaries  

• Contribute to internal initiatives, document best practices, and share knowledge through departmental communities of practice  

• Build understanding of local market requirements and trends  

• Continuously learn Infobip’s products and solutions, both technically and commercially, staying up to date with changes and upgrades

What makes you a strong fit

• Degree in engineering, computer science, information technology, or a similar field  

• 1 to 2 years of experience in a similar or related role  

• Strong interest in understanding business problems and customer needs, demonstrated through internships, university projects, case studies, or hackathons  

• Hands-on exposure to AI and LLM solutions, such as chatbots or agents, prompt engineering, basic retrieval-augmented generation (RAG), or API integrations, gained through academic or personal projects  

• Strong communication and collaboration skills across teams and stakeholders  

• Fluent in spoken and written in English and Italian

• Solid problem-solving and troubleshooting skills with moderate guidance  

• Structured, detail-oriented, and reliable in a fast-paced environment  

• Curious and proactive learner with interest in customer needs, solution design, and industry trends

Nice-to-have qualifications

• Early interest in specializing in areas such as CX consultancy, solution and product expertise, or industry-focused solution engineering

Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.  • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.  While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

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