Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.
We are currently seeking an experienced Software Technical Support Manager to join our growing team. This person will lead day-to-day technical support operations for software systems that support clean energy incentive distribution and reporting, with an initial primary focus on IRIS and Illinois Shines. This role is accountable for reliable support delivery, SLA performance, escalation management, and continuous improvement of support tools, documentation, and workflows.
The role partners closely with program teams, Accounts Payable, and the IRIS development team to ensure timely issue resolution, facilitate compliance and process updates (including high-impact changes such as participant payment information), and reduce operational and program risk. The position combines hands-on support leadership (majority of time) with people management responsibilities, including hiring and developing a team of Technical Support Engineers.
Energy Solutions operates as a predominantly remote workforce with offices in six different locations. Employees who reside within 40 miles of an office (except New York) will be assigned to that location, though in-office attendance requirements may vary by team. At this time, we are not accepting applications from candidates residing in the following states: Delaware, Kentucky, Mississippi, Montana, Nebraska, North Dakota, and Wyoming.
Responsibilities include but are not limited to:
Minimum Qualifications: (Quantifiable Skills i.e Years of experience)
Preferred Qualifications: (Non - Quantifiable Skills i.e Strong analytical and problem-solving skills. )
Compensation to commensurate with experience with the pay band of $103,305k - $145,462k/Annually with a target range of $125,000k - $135,000k/Annually.
Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).
AI Use
At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities. We base our candidate selection on one’s own skills, knowledge, and experience. To ensure the integrity and fairness of our interview process, the use of artificial intelligence (AI) tools (including Generative AI) or other means to generate or assist with responses during interviews is strictly prohibited. This practice supports our commitment to create a transparent and equitable space where skills, knowledge and experience skills can truly shine.
Equal Opportunity Employer
Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law. Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations.
Office Locations and a Remote Workforce
Energy Solutions operates as a predominantly remote workforce with offices in six different locations. Employees who reside within 40 miles of an office (except New York) will be assigned to that location, though in-office attendance requirements may vary by team. At this time, we are not accepting applications from candidates residing in the following states: Delaware, Kentucky, Mississippi, Montana, Nebraska, and North Dakota.
Background Check Information
Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer.
Reasonable Accommodations
Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodation@energy-solution.com.
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