Software Support Analyst

At CalcAir, we’ve been helping employee benefits professionals breathe easier for over 50 years—and we’re just getting started. As a trusted name in benefits software and services, we blend deep industry roots with a forward-thinking mindset. 

CalcAir is part of the Gemini Group, one of the operating groups within Constellation Software Inc. (CSI). Being under CSI—a global leader in vertical market software—means we benefit from the stability, innovation, and long-term investment philosophy of a world-class software organization, while still operating with the agility and culture of a specialized team. 

Learn more about us here: 
➡️CalcAir: https://calcairebs.com/ 
➡️Gemini: https://www.csigemini.com/ 
➡️Constellation Software: https://www.csisoftware.com/ 

Job Overview:  

We are seeking a highly skilled Azure Cloud Infrastructure & Applications Support Specialist to manage and support our Azure environment while also providing application level support for our clients’ software deployments. This role bridges cloud administration with application support, ensuring that both our internal systems and client-facing solutions operate securely, efficiently, and reliably. 

You will be responsible for provisioning and configuring Azure resources, supporting Azure DevOps pipelines, managing Azure SQL environments, and ensuring best practices. Additionally, you will provide Tier 1/2 support, some Tier 3 for database troubleshooting with client application setup and maintenance, working closely with development and client services teams. Please note, this role may require off hours support as needed.  

Key Responsibilities:  

• Provision, configure, and maintain Azure infrastructure resources, including VMs, storage accounts, networking, and Azure SQL databases. 

• Administer and optimize Azure DevOps environments, including pipelines, repositories, and permissions. 

• Plan and execute software deployments, including applications, data, and databases, ensuring minimal downtime. 

• Monitor system performance, security, and availability across all Azure-hosted environments. 

• Provide application support for clients, focusing on deployment, configuration, and troubleshooting. 

• Collaborate with software development teams to ensure applications are deployed and maintained in alignment with infrastructure best practices. 

• Maintain accurate documentation of infrastructure configurations, processes, and procedures. 

• Implement and maintain backup, disaster recovery, and security compliance protocols. 

• Act as the liaison between cloud infrastructure management and client software support. 

• Also act as local IT supporting CalcAir Employees with adhoc tech and equipment requirements 

Core Competencies:  

• Strong understanding of Azure cloud services and best practices. 

• Effective communicator with the ability to support both technical and non-technical stakeholders. 

• Problem-solving mindset with a proactive approach to issue resolution. 

• Ability to balance multiple priorities in a fast-paced environment. 

• Detail-oriented with a focus on security, reliability, and scalability.

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Required Qualifications:  

• 3+ years of experience with Microsoft Azure administration. 

• Hands-on experience with Azure provisioning, networking, and Azure SQL administration. 

• Experience with Azure DevOps pipelines, repos, and CI/CD processes. 

• Experience with Terraform. 

• Proficiency in supporting enterprise applications, including deployment and troubleshooting. 

• Strong knowledge of backup, disaster recovery, and cloud security practices. 

• Experience with PowerShell or Azure CLI for automation and scripting. 

• Familiarity with relational databases (SQL Server, Azure SQL). 

• Excellent communication and documentation skills. 

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Preferred Qualifications:  

• Experience with cloud migration projects (IaaS, PaaS). 

• Familiarity with Azure Data Factory 

• IT certifications such as Microsoft Certified: Azure Administrator Associate or Azure Solutions Architect. 

• Understanding of ITIL processes and change management practices. 

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Why Join Us?  

• Be a key player in managing and evolving a secure, scalable Azure environment. 

• Collaborate with cross-functional teams to ensure seamless client application support. 

• Competitive compensation package: $85K–$105K annually, based on experience and location. 

• Opportunity to work in a dynamic, growth-oriented company supporting innovative client solutions. 

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What's important to us at Gemini
Make long term investments 
In people, technology, and customers. What goes around comes around and when possible, we try to pay it forward. 

Growth through learning 
Learning is the key to success. We encourage employees to share their expertise and best practices with their peers. That way, we all grow together. 

Autonomy 
Our staff operate independently in a decentralized structure. Whenever possible, we provide the independence required to drive growth and success. 

Trust comes first 
We believe in full transparency and ongoing communication; if there is a problem, we try to work collaboratively on solution