Software Engineering Associate Advisor - HIH - Evernorth

The successful candidate will be a member of our Production Support team. They will play a major role in ensuing the successful running of our DMS processes, both on prem and in AWS to ensure we meet our SLA’s and customer commitments.

Responcibilities:

• Lead and guide Production Support team resources with day to day support operations to include monitoring jobs processing on DataStage and in AWS DMS Framework
• Manage ServiceNow Queues INCidents and CATalog tickets to help prioritize and coordinate team efforts thus ensuring SLAs met
• Monitor all alerts and report any issues that may significantly impact the business SLAs
• Assist team in the analysis and triage of job failures and ServiceNow items
• Liasson between production support, delivery team and business partners
• Ensure effective and timely communication amongst teams and business partners
• Provide daily status, metrics and issue resolutions to onshore Production Support Lead
• Review and ensure concurrency of all production support documents (PSDs)
• Identify opportunities for improvement, automation and standard operating procedures to drive efficiencies
• Capture on Confluence useful how to’s and tips
• Act as a back up to onshore Production Support Lead and serve a primary point of contact for any managed incidents or escalations
• Support code releases, assigned Change Tasks and scheduled maintenance events

Skills:

• Extensive knowledge of batch job processing and scheduling tools
• Excellent analytical, problem solving and organizational skills
• Usage of excel to create spreadsheets to track work items and status
• Experience with database management solutions and able to query and analyze data stored within
• Ensuring timely delivery of required ETL tasks
• Strong teamwork and interpersonal skills and ability to work independently to manage and prioritize day to day tasks
• Very strong communication skills, both verbal and written, including technical writing

Processes / Tools :

• Hands on experience with scheduling tools such as ESP, CRON or CA7
• Usage of SQL tools such as TOAD, Teradata Studio and SQL Analyzer
• Able to use WinScp as well as PUTTY to run simple Linux commands
• Knowledge of ETL processing and DataStage tools
• Conceptual understanding of AWS
• Exposure to Github or tool used for code repository
• Understand how ot use Splunk and Dynatrace
• Basic skills in Kafka and MQ

About Evernorth Health Services