Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
This position is a fixed term contract for a duration of 9 months.
Software Engineer – AI Services
We build AI-powered systems that analyze and evaluate contact-center conversations at scale, including Sentiment Analysis, Agent Empathy, and Conversation Scoring. Our services process over 10 million interactions daily worldwide.
The Genesys Israeli R&D center embraces a startup mindset in a big corporation, nurturing rich office culture, where we promote high ownership and impact, innovation blended with critical thinking, and continuous growth.
We are looking for great people who are team players to join our Tel-Aviv team. The work is challenging, creative and fast paced.
Responsibilities :
Work closely with AI research team to productionize models into scalable services
Build and maintain scalable services handling high-volume workloads
Design and develop high quality, efficient, testable software
Own features all the way from design and implementation to production
Actively participate in code reviews as a reviewer and author, kindly exchanging constructive comments
Embrace change and be ready to adapt to evolving requirements, technologies, and priorities
Take initiative in learning new technologies and improving existing systems
Requirements:
B.Sc. in Computer Science or equivalent
Detailed understanding of object-oriented concepts and design
Strong programming skills, particularly in Python or Java
Familiarity with microservices architecture
Excellent English communication skills
Nice to have:
2+ years of professional experience as software engineer
Cloud experience (AWS preferred)
Experience with LLMs or ML frameworks (PyTorch, TensorFlow)
Experience with CI/CD tools
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
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