Soft Service Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Overview:

The Soft Services Manager position is responsible for supplier performance, processes, and quality standards for services including but not limited to cleaning/custodial, landscaping, solid waste & recycling, pest control, and painting/patching, to elevate overall site services performance.

What this job involves

• Participate in the creation and implementation of inspections and other quality practices and procedures.
• Continuously monitor established quality procedures and resolve internal quality issues and customer complaints concerning product and or service dissatisfaction.
• Directly interface, both verbally and written, with client senior management, suppliers, vendors, and throughout all levels of the organization.
• Stay current with all federal and state regulations/codes, comply with specifications, and ensure standards are met.
• Provide direct supervision of Quality Assurance to include training, assigning tasks, performance appraisals, and monitor procedures to ensure the processes are completed in an efficient and safe manner, and within the scope of company policies and procedures,
• Conducts planned inspections of the sites to check the level of service quality provided by in-house and vendor teams. These inspections should serve as an assurance of quality as measured by the surveys received from the clients.
•  Provides leadership and direction to advance service quality and enhance the client partnership.
• Supplier Performance Management: Delivers high quality, creative, and cost-effective solutions that delights the client. Closely monitors work requests communicated by JLL, the client, vendors, and suppliers
• Dramatically raise the bar in vendor quality and service while reducing overall costs.
• Hold vendors accountable for delivering high quality service per contract expectations, partnering with vendors to continuously improve service quality, and resolve/troubleshoot service issues.
• Analyze trends and utilize data to anticipate and proactively address issues in the environment.
• Financial Acumen: Challenges year-over-year increases in costs; pro-actively identifies ways to drive out “process waste” in order to reduce costs
•  Develop and maintain positive client relationship.
• Any and all other duties and tasks assigned

Sound like you? To apply you need to be / have:

• Bachelor’s degree or equivalent work experience in Facilities or Property Management required
  
  · 5+ years of facility/maintenance management experience
  
  · Extensive building systems knowledge, preferably with CMMS, BMS and controls
  
  · Client service-oriented attitude
  
  · Excellent verbal and written communication skills
  
  · Strong organizational, prioritization, and interpersonal skills
  
  · Advanced computer and office software skills
  
  · Proficient with Microsoft Office programs such as Excel, Outlook, Word, etc.

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you

Location:

On-site –Cork, IRL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.