We’re looking for a Social Media Intern to help grow our online presence through thoughtful, engaging content. This role is ideal for someone who enjoys storytelling, understands social media trends, and wants hands-on experience building a brand in the startup ecosystem.
You’ll primarily focus on LinkedIn content and short-form video, helping us experiment with new formats, produce content, and engage with our audience. This role is in-office in San Francisco, working closely with our team to capture ideas, create content, and test growth strategies. This role is in-person at our San Francisco office in the Embarcadero.
This role has the opportunity to turn into a full-time position.
Nice-to-haves:
We are building the future of performance management in customer experience roles with AI. The workforce today is evolving fast, and customer-facing roles are now blended: human and AI. Customer support quality and training have always been a challenge - the last department to get budget, always viewed as a cost center, always strained for resources. And yet it’s always been the moment of truth: when the rubber hits the road, the first impression a customer has of the product and the company they chose to trust.
Quality standards have always varied, with far fewer resources than actually needed. Understaffed but mighty CX teams have operated on a best-efforts basis for years—but this is no longer necessary with AI. Resources become infinite, but risks and complexity increase too.
Our mission is to build the Performance Management layer for Human and AI CX Teams. Intryc is trusted by multi-billion dollar companies and fast-growing startups like Deel.com, MaintainX, Preply, Blueground, Fyxer AI, Ziina, and more.
Our customers use Intryc to automate ticket, call, chat, and email scoring, streamline pattern and insight gathering and summarisation, and create and assign training modules for their agents.
Behind Intryc is a squad of ex-Meta, Amazon, Revolut, Confluent, and Twitter folks who spent over 7 years leveling up customer experience for these companies. We know first hand how painfully manual, repetitive, and error-prone Support QA processes are. That’s why we built Intryc, to solve this so that customer support teams can focus on what really matters to them – their customers and business goals.
Our passion that fuels our mission at Intryc comes from our conviction that we are at an inflection point, fuelled by the rapid evolution and proliferation of GenAI and LLMs, that will fundamentally change how humans interact with the digital and physical world. Even though LLMs are still nascent in their adoption and far from perfect in their everyday use, we believe that we’re experiencing a turning point similar to the dawn of the internet in our every day lives. Human-LLM interactions are rapidly evolving and have the potential to provide tenfold improvements in how things are done today across various industries and functions.
At Intryc, we don’t hide behind fancy job titles or set up bureaucratic processes. Instead, we treat our people equally and fairly and give them full freedom and autonomy to create something awesome. We care deeply about our customers and strive to create something big that will add value to the world in each interaction. We make mistakes, we learn from them, move on, and we back everything up with data and logic. It’s all about getting stuff done and owning what we do. We’re bringing onboard exceptional talent to help us build the world’s leading Performance Management platform for CX teams.
A final conversation to address any remaining questions and align expectations before an offer is made.