SOC Manager

You Belong Here 

The Protiviti Career provides opportunity to learn, inspire, and advance within a collaborative and inclusive culture. We hire curious individuals for whom learning is a passion. We lean into our mission: We Care. We Collaborate. We Deliver. 

At every level, we champion leaders who live our values of integrity, inclusion, innovation, and commitment to success. Imagining our work as a journey, we believe integrity guides our way, inclusion moves us forward together, innovation creates new destinations, and our commitment to success empowers us to deliver on our vision to be the most trusted global consulting firm. 

Where We Need You 

Protiviti is looking for a SOC Manager to join our growing Managed Security Services team. 

What You Can Expect 

As a Manager, you’ll partner with our clients to solve complex business problems and provide impactful advice and solutions. You’ll develop lasting relationships with client personnel and further these relationships through quality product delivery. You’ll foster a network within the business community and serve as an ambassador of Protiviti in the market. You will also be a mentor, trainer, and coach to Consultants and Senior Consultants as you facilitate the successful completion of project work plan. 

What Will Help You Be Successful:  

• You enjoy discussing technical and industry trends and seek opportunities to demonstrate and teach seniors and staff on the job.  

• You effectively build and manage client relationships while delivering product solutions that add value.  

• You excel at identifying opportunities to integrate product solutions and resources to optimize client service capabilities.   

• You are passionate about assisting in the preparation and execution of strategy to win new business.    

• You seek opportunities to interact with and mentor security personnel, including participating in the creation and rollout of training and developing skill sets.  

• You make conscious use of real-time supervision during all phases of an engagement to develop our people.  

• You have an inherent interest in project management and team leadership.  You seek new ways to create extraordinary development opportunities and ways for your team to make an impact on our clients and communities.  

• You are comfortable working with internal and external team resources on security initiatives. 

Do Your Talents Include the Following?   

The SOC Manager is responsible for leading the SOC team. They direct SOC operations and are responsible for syncing between Protiviti leadership, analysts and clients; hiring; training; and creating and executing on security strategy. They also direct and orchestrate the SOC’s response to major security threats. 

The SOC Manager has a high visibility role and requires a strong technical leader with outstanding client-facing skills capable of planning and executing to meet well defined objectives. The SOC Manager is responsible for hiring and training SOC staff, supervising the day-to-day activities of the team, and in charge of defensive and offensive strategy. Additionally, they manage resources, priorities and projects, and manages the team directly when responding to business-critical security incidents and is the client’s point of contact for security incidents, compliance, and other security-related issues. 

• Lead 24x7x365 delivery team, foster innovation, and drive accountability within SOC engineering. 

• Be a thought leader in security engineering and operations delivery.  

• Oversee technical delivery, assessing and continually improving output and ensuring processes are developed and adhered to in order to drive operational excellence. 

• Provide administrative direction and support for daily operational activities 

• Benchmark, analyze, report on, and make recommendations for the improvement and growth of the infrastructure and systems. 

• Participate in quarterly business reviews with vendors and customers. 

• Manage and maintain relationships between Security Operations Centers, vendors, and customers. 

• Manage the implementation, deployment, monitoring, maintenance, development, upgrade, and support of all managed systems, operating systems, hardware, and software. 

• Establish operational foundations, defining metrics and KPIs to drive governance, quality, and efficiency.  Influence and improve existing processes through innovation and operational change. 

• Manage staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions. 

• Develop and maintain an educational environment where the knowledge and performance of the group is constantly advancing. 

• Develop and mentor staff through open communication, training and development opportunities, and performance management processes; build and maintain employee morale and motivation. 

Your Educational and Professional Qualifications:  

• Bachelor’s Degree (B.A.) from four-year college or university Information Technology, Information Security/Assurance, Engineering or similar area of study  

• 8+ years related experience and/or training; or equivalent combination of education and experience preferred. 

• 5+ years Security/Security Operations leadership, with experience building long-term career development plans for team members at all levels. 

• Certifications such as CISSP, CISM, and ITIL are strongly preferred 

• Experience in designing, implementing and measuring relevant security and technology management critical success factors, key performance indicators, and metrics. 

• Exceptional operational rigor with extensive real-world experience in SOC methodologies and frameworks for IT operations. 

• In-depth knowledge of modern security concepts and how to apply them. 

• Demonstrated understanding of Information Security and Networking required.  

• Previous management and project leadership experience required. 

• High attention to detail as it relates to documentation, communication, and QA activities 

• Highly proficient with Microsoft PowerPoint and Excel 

Do You Love Exploring New Places?  

Protiviti employees work in a hybrid environment which means you will be required to work from the Americas Delivery Center in our Blue Ash, OH location and/or from a remote location such as your residence. Dependent on the engagement or project parameters, you may be required to work onsite at the ADC up to 100% of the time. Generally, it is expected that you will be available to be physically present at the required work location and that you will have access to reliable transportation.  

#LI-Hybrid