SMG Pharmacy Navigator

City/State

Chesapeake, VA

Work Shift

Multiple shifts available

Overview:

Sentara is hiring a Pharmacy Navigator to support our Medical Groups and Specialty Pharmacy

Location: Hybrid*

Status: Full Time (40 hrs/wk)

Hours: 7:30am-4pm / 8am-4:30pm

* Training will be on site in Chesapeake, VA. Position will require regular travel to Local Sentara Medical Groups in Hampton Roads, VA.

The Pharmacy Navigator guides specialty pharmacy patients through every step of their medication journey. They coordinate refills and deliveries, monitor adherence, and help resolve insurance or financial challenges. Working closely with pharmacists, prescribers, and clinic staff, they address patient concerns quickly and efficiently. By coordinating across the care team, they ensure patients receive seamless, personalized support throughout their treatment.

• Deliver exceptional, personalized care to specialty pharmacy patients, providing a full suite of medication management services. 

• Collaborate seamlessly with clinic and ambulatory care teams, supporting patients both in-person and over the phone. 

• Educate prospective and current patients on the benefits of the preferred specialty pharmacy and its impact on care outcomes. 

• Support outpatient retail and specialty prescription needs, including managing refills and ensuring medication adherence.

• Monitor patients’ medication regimens through outbound check-ins and coordinate timely refills. 

• Identify medications requiring special handling or storage, such as hazardous or refrigerated drugs. 

• Respond to, resolve, and triage inbound patient and provider inquiries. 

• Address insurance-related issues, including prior authorizations (PAs), and assist patients with financial assistance programs. 

• Maintain accurate and up-to-date documentation in all required systems and tracking mechanisms. 

• Manage and organize patient and operational data using relevant database applications. 

• Apply insights from patient interactions and operational observations to improve workflow, productivity, and quality of service. 

Education

• High School Diploma or Equivalent (Required)

Certification/Licensure

• Virginia Pharmacy Tech License (Required)

• CPhT License (Received through the NHA or PTCB) (Required)

Experience

• 3 Years of Pharmacy Experience (Required)

Keywords: Pharmacy Tech, PTCB, NHA, Medication, Pharmacy, Specialty, Pharmacy, Pharmacy Technician

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.