SMB Growth Specialist

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

About the Role

As a SMB Growth Specialist you will play a critical role in accelerating Tamara’s merchant performance within the SMB segment—defined as merchants generating less than USD 5M annually. This role focuses on four key areas:

1. Activating non-transacting live merchants who have onboarded with Tamara but have not started generating transactions.
2. Re-engaging churned merchants who previously transacted but have stopped, with the goal of winning them back and restoring healthy transaction volume.
3. Growing Existing Merchants through marketing campaigns, upselling, and cross selling.
4. Improving retention of existing transacting merchants. 

You will analyze growth opportunities, performance issues, identify blockers, collaborate cross-functionally to resolve them, and execute targeted growth interventions to improve merchant activation, retention, and revenue contribution.

Key Responsibilities

1. Merchant Activation & Retention

• Identify SMB merchants that are onboarded but not transacting, diagnose the issues, and drive them toward activation.
• Conduct proactive outreach (calls, emails, visits) to understand merchant needs, pain points, and gaps impacting performance.
• Coordinate with Technical Support, Product, and Risk teams to resolve issues preventing merchants from going live.
• Build and execute reactivation playbooks for churned merchants to recover revenue and improve merchant lifetime value.

2. Performance Monitoring & Insights

• Track merchant performance KPIs (activation rates, churn, reactivation success, revenue impact).
• Maintain a structured pipeline of non-transacting and churned merchants, with clear action plans and outcomes.
• Use data and insights to recommend product enhancements or changes in operational processes.
• Prepare regular performance reports for internal stakeholders.

3. Cross-Functional Collaboration

• Work closely with Sales, Account Management, Support, Product, and Marketing to ensure merchants have everything needed to succeed.
• Provide feedback on merchant behavior and market trends to improve SMB-specific strategy and tooling.

Qualifications & Skills

• Bachelor’s degree in Business, Marketing, Finance, Economics, or any related field.
• 1–2 years of experience in account management, sales, merchant operations, or growth roles—preferably in fintech, payments, or SaaS.
• Strong analytical skills with the ability to interpret data and identify actionable insights.
• Excellent communication and problem-solving skills.
• Ability to manage a large portfolio of merchants with structured follow-up and clear prioritization.
• Arabic and English speaker is a must

All qualified individuals are encouraged to apply.