Labcorp is seeking a Sample Management & Archives Operations Supervisor to join our team in Madison, WI.
Work Schedule: Monday - Friday 7:00am - 4:00pm
Job Responsibilities:
1. Supervises the day-to-day operations of the team including but not limited to:
a. Ensuring the development of a competent workforce to meet growth plans within budget.
b. Supervising the workload balance.
c. Ensuring the seamless integration of all Specimen Management Center functions at the local site.
d. Accountable for the activities of the team, communicating issues to management and taking corrective action where appropriate.
e. Ensure the consistent implementation, use and review of SOPs.
f. Monitor and track department activities and resources.
g. Help and review new Service Requests ( NSSO)
2. Assist and support management in the development and implementation of global processes and procedures, and performance metrics.
a. Participate in the Specimen Management Center tasks related to strategy, planning, budgeting and cross department issues.
b. Ensure new processes are developed with global participation and implementation.
c. Track, monitor, and report metrics in the agreed upon timelines.
3. Instills a culture of continuous improvement, quality and productivity.
4. Supervises staff including but not limited to:
a. Coordinating and monitoring progress to ensure achievement of timelines and goals.
b. Day-to-day supervision of individual team members.
c. With management’s input, complete thorough, timely and well-documented performance evaluations and interim progress reviews.
d. Establishing and monitoring performance objectives for direct reports, communicating performance issues to management, and taking corrective action where appropriate.
5. Monitor, track, manage and ensure resolution of all customer complaints, issues and concerns.
6. Ensures all services failures are identified, tracked and resolved in a timely manner. Take preventative action to ensure that the same service failure(s) does not occur again.
7. Effective and timely adherence to management communications, meetings and procedures.
8. Monitors expenses and communicates to Management budget variances.
Minimum Requirements:
Additional Job Standards:
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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