Sls Contract Compl Conslt II

Job Posting End Date: December 18

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

The purpose of this position is to support sales and business needs while managing risks, market disruption, agent conduct, and management performance deficiencies by ensuring that Company’s distribution system members comply with the terms and conditions of their contractual agreements. This position is responsible for enforcing contract provisions, providing information as needed in field related legal or regulatory actions brought by or against the Company. Position has significant interaction with senior sales managers and serves as liaison between external (distribution) and internal parties (senior sales managers and functional areas), offering advice, education and enforcement capacity to resolve contract, company policy and field based performance issues. Acts as a mentor to coach and train department members, develops and drives department initiatives and serves as a back-up for director as needed.

Principal Duties and Responsibilities

• Accountable for driving field performance management program assuring governance of process for Territory Managers (TM) and District Sales Managers (DMs) including development, revisions, distribution and associated instructional materials, establishing and communicating quarterly reporting deadlines and coordinate MAPS administration.
• Develops strong relationships with sales managers and internal business partners to educate, communicate and gain commitment on actions for resolving and carrying out enforcement of contracts, company policy and performance management expectations.
• Accountable for developing and maintaining effective area tracking and reporting systems for issues and projects such as outstanding investigations and probes as well as market conduct issues.
• Accountable for area administration of market conduct support and risk management programs and adjudication.
• Lead senior sales managers through field performance management process and assure performance standards, agreements and evaluations are reviewed and achieved or corrective actions taken. Assist in communicating disciplinary actions including termination.
• Investigate, research, coordinate and facilitate cross functional, cross enterprise communication and build agreement on taking actions to resolve agent conduct problems of varying complexities including contract violations up to and including commission forfeitures and contract termination, customer complaints, questionable business submissions, conflict and dispute resolution and market conduct issues or deviations from company policies and guidelines.
• Operating cross-functionally, research, coordinate and gather information to support legal actions brought by or against the company as it relates to our independent contractor distribution. Participate in case preparation and strategy development and provide testimony as needed
• Draft, coordinate and help negotiate national broker alliances and partnerships and administration, special contractual agreements, amendments and contract waivers as needed.
• As subject matter expert answer internal and external resource service requests, inquiries and general questions including the various states Departments of Insurance and various other governmental entities such as Employment Commissions.
• Perform other duties, projects and lead projects as assigned such as annual terminations for deficient performing independent contractor managers, product audits, market conduct working group, and questionable business working group.

Job Specifications

• Proven analytical, decision making and problem solving skills, often under ambiguous conditions. Must be able to sift though information and determine relevance and root causes.
• Proven experience to exercise sound professional judgment.
• Excellent, clear and effective verbal and written communication skills and presentation skills.
• Ability to comprehend, analyze, explain and apply contractual language.
• Strong interpersonal, negotiation and collaboration skills.
• Ability to build strong team focus and uses appropriate influencing strategies.
• Ability to manage multiple priorities.
• Ability to work independently and self directed.
• Demonstrated leadership skills in a team environment.
• Prior management experience.
• College degree or equivalent experience.
• In-depth knowledge of field hierarchy, and company guidelines and operations.
• Must have full understanding of Colonial Life sales contracts and compensation.
• Proven experience working with and strong knowledge of sales organization.
• General knowledge of legal process.
• Effective research skills.
• Strong PC skills.
• Ability to travel on a limited basis.

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~IN1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$63,500.00-$120,000.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.  All benefits are subject to the terms and conditions of individual Plans.

Company:

Colonial Life