Skip Trace Agent

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

 

Skip Trace Agents are accountable for gathering information from a variety of internet sites and bank systems in an attempt to locate clients for whom no valid contact information is known. Skip Trace Agents receive referrals through an automated dialer system, and use spreadsheets to schedule follow-up calls when they believe that a client may be found at a later time or date. Once clients are located, Skip Trace Agents record the valid contact information in CIBC systems so that Credit Counsellors can work to resolve account delinquency.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

 

CIBC is transitioning to an Agent @ Home model,  for this role you may be required to work from home at some point in this process. The expectation and details will be confirmed if you moved through the recruitment process. Even though this role may be a remote position - the expectation is that you must be able to attend your primary CIBC location within two hours upon request (e.g. technology/service outages, Business Contingency Planning, team meetings, celebration, events, etc.)

 

Agent @ Home Program Requirements

• Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
• Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)

 

Please note, the working hours of the role are from Tuesday to Friday 12pm-8pm PST and Saturday 8am-4pm PST. The training can be on-site at 400 Burrard Street, Vancouver.

 

How You’ll Succeed

• Analytical thinking – locate clients by using in-depth knowledge of CIBC computer systems to leverage outdated client information, searching new client demographic information on online phone directories, credit bureau reports and social networking sites, etc.
• Time Management -  Prioritize workload and leverage time-management skills to place calls to clients at times that will most likely result in contact
• Strong decision-making skills - Make decisions whether to retain accounts for further skip tracing efforts or assign them to third party collection business partners

 

Who You Are

• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You can demonstrate experience in using Microsoft Excel.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Vancouver-400 Burrard 5th

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Analytical Thinking, Banking, Communication, Credit, Critical Thinking, Decision Making, Dialer, Microsoft Excel, Skiptrace, Teamwork, Working Independently