Site & Service Manager - Global High-Tech

Nalco, an Ecolab Company, has an immediate need for a Technical Service Manager in our Global High-Tech group supporting our data center and microelectronics customers. If you are a strong plant operation professional with a proven track record of success in people management and water treatment, we invite you to apply.

What’s in it For You:

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments

• The ability to make an impact with a company that is passionate about your career development

• Paid training held in the field and at Nalco Water Headquarters in Naperville, IL

• Enjoy a flexible, independent work environment 

• Receive a non-decaled company vehicle for business and personal use 

• Comprehensive benefits package starting day 1 of employment – medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more! 

What You Will Do:

The Service Manager is responsible for the oversight of Nalco's service team and scope of work execution on a day-to-day basis at our customer facilities. They are responsible for the safe execution of our scope of work and ensure it aligns with customer contract commitments. Duties will include planning and scheduling of work, supervision of technicians, coordinating the purchase of chemicals, spare parts, maintenance, and repairs of equipment, and ensuring that all contract terms & conditions and guarantees are satisfactory managed. Communicate effectively with Nalco sales team and District Manager regarding SOW execution, project support, and service team performance. This position will require occasional weekend work and being on call to cover emergencies during off hours. The position requires a high level of professional leadership.

Position Details:

• This position is based in Qunicy, Washington

• Targeted accounts are within the Data Center & MicroElectronics market

• Responsible for the development and implementation of a site-specific safety plan

• Strong working knowledge of industrial water treatment technologies including RO systems, heating and cooling, physical and chemical processes, corrosion protection, and biological (anaerobic and aerobic). Wastewater and metals removal background not required

• Responsible for hiring, training, and managing 4-6 direct reports (service technicians)

• Develop and maintain site-specific documentation including procedures, work instruction, process control plans and process flows. Train the sales and service team on these site-specific documents and maintain database of these documents

• Responsible for planning and conducting audits that review the operations, maintenance, compliance with safety and contract requirements.

• Responsible for forecasting and controlling costs for the assigned responsibilities

• Responsible for developing strong working relationships with the customer, Nalco technicians and Nalco sales team

• Accountable for developing the training materials, schedule and conducting the training for site personnel to ensure that they have the skills and knowledge to perform their roles safely, efficiently, and effectively

• Assist Nalco sales team in pursuing new business and contract renewal

• Supports the business development process in the retention and extension of contracts

Minimum Qualifications:

• Bachelor's Degree in technical field/engineering or equivalent industry experience

• Operations experience in an administrative and budgetary role

• Computer literacy and competency with Microsoft Office programs

• Possess a valid Driver's License and acceptable Motor Vehicle Record

• Immigration sponsorship is not available for this role

Preferred Qualifications:

• A minimum of 5 years’ experience managing or supervising employees

• A minimum of 5 years’ water treatment experience

• Industry experience in a manufacturing or industrial setting

• Experience managing multiple sites or facility operations/maintenance

• RO, biocide additions, dosing calculations, cooling water, and boiler water knowledge preferred

About Nalco Water:

In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, manufacturing, transportation, textile care, and global high tech) and heavy industry (chemical, downstream, paper, mining, power and primary metals industries) to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.

The base salary range is: $75,000 - $110,000 annually. This role is eligible for 10% incentive compensation based on achievement of revenue generating metrics, per plan terms. The total compensation range is: $81,200 - $121,700 annually. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.