Site Service Engineer

SUMMARY:

Responsible for providing effective, efficient, and compliant on-site technical and customer support for installed systems at assigned airports, as determined by Leidos.  To install, commission, diagnose, troubleshoot, repair, and test a variety of complex X-ray or CT  based electronic and electromechanical equipment, which may include computer and networking systems. Supporting systems integrated into a larger airport system environment with complex baggage handling systems.

Primary Responsibilities:

• Responsible for providing technical and customer support for installed systems and related projects.
• Install, maintain, troubleshoot/diagnose, repair, and test a wide variety of airport passenger and baggage security systems.
• Perform scheduled and unscheduled Corrective Maintenance, Preventive Maintenance, and radiation surveys.
• Maintain calibration on all test and radiation survey equipment.
• Provide customer training assistance of installed systems and equipment.
• Adhere to Leidos published maintenance and radiation survey checklists and procedures.
• Report design, reliability, and system bugs to technical support.
• Follow down machine escalation protocol to ensure time resolution of system failures.
• Prepare RMA repairable/returnable parts for shipment and return to identified defective location. Complete all RMA paperwork and reporting requirements.
• Exercise judgment within broadly defined policies and procedures in selecting methods, techniques, and evaluation criterion for obtaining results.
• Assume responsibility for continued customer satisfaction and coordinate all activities with the customer; assist with customer training while representing Leidos in a professional manner.

ESSENTIAL DUTIES AND RESPONSIBILITES:

Technical

• Maintenance and Support for installed systems and related projects.
• To follow standard protocol, procedures and identified best practices to isolate and resolve problems in malfunctioning equipment or software

Time Management

• Strict adherence to Time Critical SLA’s

Communication

• Internal and External Client facing Communication

Team Working

• Working Independently with limited supervision, and as part of a team

Cross Functional Working

• Continually build relationships with internal stakeholders to achieve the successful completion of projects

Health & Safety

• Always follow and promote Group and Company policies and procedures 
• Ensure all Company equipment and personal PPE properly used

Equality

• Fully Understand and always adhere to the Company’s Equality Policy at all times

Company Values

• All employees must conduct themselves in accordance with our Corporate Company Values and Business Ethics at all times

Requirements

• Mechanical and Electrical tools.
• Solid IT Understanding.  

• Working Linux knowledge

Experience

• Strong service engineer expereince
• Solid experience working on complex electromechanical systems.

• Wide ranging technical background
• Previous experience in all or some of the following areas: 
  • Automation
  • Automotive manufacturing
  • Aerospace manufacturing
  • Mechanical/material handling
  • Conveyor systems
  • Pneumatics
  • Hydraulics
  • Robotics
  • Control systems
  • Electrical power systems

Qualifications

• Electrical, Mechanical Degree or equivalent experience.

• Previous X-Ray or CT Experience.

Other

• Flexibility to work and travel to other airport locations and Leidos customer sites for extended periods.
• 5-year checkable work history for airside pass.
• Full clean driving licence.
• Enhanced Background Check

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

Pay Range:

Pay Range -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.