Site Reliability Engineer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Evidence and Devices Engineering team is at the forefront of Motorola Solutions’ mission of Solving for Safer. We are responsible for the end-to-end development of life-saving technologies, including body-worn cameras, vehicle-mounted systems, and the sophisticated evidence management software that first responders and enterprise security teams rely on worldwide. By joining this team in our vibrant Sao Paulo hub, you contribute directly to a global safety and security ecosystem that helps people be their best in the moments that matter.

Job Description

As a Site Reliability Engineer, you operate at the critical intersection of software engineering and scalable systems. We are looking for an engineer who views infrastructure through the lens of code and treats reliability as a foundational feature. In this role, you serve as the final point of escalation for complex production issues, maintaining a 360-degree view of the stack—from application logic down to the kernel and networking layers.

You will join a high-impact, collaborative team in Sao Paulo that values proactive problem-solving and engineering rigor. Our culture is built on the belief that safety is a journey; we constantly re-architect, patch, and debug our systems to ensure they perform in the harshest environments. You won't just deploy infrastructure; you will build the "central nervous system" that ensures our life-saving applications are always-on and resilient.

Deep-Dive Troubleshooting & Reliability

• Diagnose complex, intermittent, and high-impact issues to maintain system stability

• Research and utilize advanced diagnostic tools to troubleshoot ongoing customer issues within live production environments

• Identify single points of failure in the architecture to re-design systems for maximum redundancy and auto-recovery

Code-Level Engineering

• Analyze application source code in Java and Angular to identify memory leaks, race conditions, or inefficient logic

• Propose and implement code fixes directly to improve long-term system reliability rather than simply filing bug tickets

• Adjust kernel parameters and network stack configurations to optimize low-level system performance

Automation & Tooling

• Build internal tooling to empower other engineering teams to self-serve their infrastructure needs

• Develop high-quality automation to ensure that manually solved problems are never repeated

• Tweak database queries and application thread pools to tune the performance of the entire software stack

Incident Management & Response

• Serve as a critical member of the on-call rotation to respond to and mitigate major system outages

• Lead incident command efforts during high-pressure situations to restore service and protect critical data flows

• Conduct post-incident reviews to convert outages into actionable architectural improvements

Basic Requirements

Technical Expertise

• 5+ years of experience with Java or Angular to debug and patch application-level reliability issues

• 5+ years of experience with Linux Internals to tune kernel parameters and network stack configurations

• Advanced English Proficiency

• Expertise in Infrastructure as Code (IaC) to build automated, repeatable environments

• Expertise in Database Optimization to refine complex queries and improve data retrieval speeds
   

Professional Experience

• 5+ years of experience in a Site Reliability Engineering or DevOps role to manage high-availability production environments

• 5+ years of experience with Cloud Infrastructure to design resilient and scalable architectures

• Experience in Incident Command to lead the resolution of mission-critical system outages

Soft Skills & Attributes

• Proactive Collaboration to foster a spirit of teamwork and shared accountability across global engineering hubs

• Analytical Thinking to solve "needle-in-the-haystack" problems hidden within massive datasets

• Bachelor’s degree in Computer Science, Software Engineering, or a related technical field

#LI-RD1

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.