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Job Description
The Site Reliability Engineering (SRE) Lead is accountable for the stability, resilience, and technology currency of a defined CIO portfolio. This role acts as the gatekeeper for production reliability and technology obsolescence, owning how incidents, risks, and lifecycle decisions are identified, prioritized, and resolved across product and platform teams.
Operating at the intersection of program leadership (~70%) and hands-on technical engagement (~30%), the SRE Lead drives reliability outcomes through clear governance, disciplined execution, and targeted technical intervention. The role partners closely with engineering teams, product leaders, risk and change governance, and executive stakeholders to ensure systems are reliable, well-understood, and aligned with enterprise standards.
The SRE Lead applies SRE, DevOps, SDLC, and ITSM best practices—leveraging platforms such as ServiceNow for incident, change, problem, risk, and lifecycle management—to reduce incidents, improve change quality, and mitigate obsolescence risk. Transparency is maintained through metrics, dashboards, and regular leadership reporting that clearly communicates dependencies, risks, progress, and outcomes.
Key Responsibilities:
Obsolescence & Lifecycle Management
· Own the CIO area’s End of Life (EOL)/ End of service (EOS) risk register, ensuring each item has a remediation path (upgrade, replatform, decommission) with dates, owners, and dependencies; manage exception requests with required remediation plans per enterprise standard.
· Drive accuracy of Technology Roadmaps (TRM) and coordinate lifecycle updates/requests to keep product versions in approved phases and avoid tech debt
Production Reliability & Operations
· Define and steward service SLOs/error budgets; partner with product/platform teams to improve availability, latency, change failure rate, and MTTR. Align change practices with Enterprise ITSM Change Management and SDLC procedures.
· Ensure runbook coverage & quality for critical services and that diagnostics/rollback steps are current; socialize standards using reference runbooks
· Instrument and continuously improve health dashboards and alerting; enable proactive detection, meaningful SLO alerts, and executive health views tied to MBRs
Governance, Risk & Stakeholder Management
· Partner with Technology Risk Management /ITAM and other transformation programs/teams to reduce obsolescence and improve reliability through modernization
· Lead cross team incident/postmortem debriefs; coach engineers on reliability patterns (SLOs, error budgets, autoscaling, chaos testing, etc.)
· Shape CIO wide reliability/obsolescence OKRs; publish progress and insights in monthly tech health reviews.
Basic Qualifications:
Bachelor's degree, or equivalent work experience
Eight or more years of relevant work experience in business and risk analysis, IT Service Management, production support, product/project management, or application development
Preferred Skills & Experience:
· Strong understanding of organizational processes, customer needs, and business operations
· Demonstrated ability to influence outcomes without direct authority and foster strong partnerships across business and technology teams
· Ability to solve complex problems with minimal guidance and drive decisions through influence
· Experience managing or influencing technology lifecycle, obsolescence, or modernization initiatives by leveraging ITSM platforms such as ServiceNow
· Ability to coach teams on best practices in planning, prioritization, and value measurement
· Familiarity with strategic planning processes, including OKR formulation and roadmap alignment
· Strong analytical skills with the ability to turn data into actionable insights
· Excellent written and verbal communication skills, including executive‑level storytelling
· Experience in developing portfolio reporting, dashboards, and financial or operational artifacts
· Proficiency with portfolio or product management tools (e.g., Jira, ADO, Smartsheet, or similar) and ITSM platforms such as ServiceNow
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.