Site Reliability Engineer II, Data Platforms

The Role

Be part of a strong, collaborative team dedicated to providing 24/7 support to OpenTable's global data platforms. Work with both RDBMS and NoSQL technologies that power the core of our business. You will be responsible for operations and maintenance across multiple database platforms, including high availability, backups, performance monitoring and optimization, focusing on PostgreSQL and No SQL technologies such as MongoDB, Redis, and Elastic Search. 

OpenTable's current platform is primarily based on SQL Server, MongoDB, PostgreSQL, and Redis. We are specifically looking for someone with good operational experience in PostgreSQL or MongoDB. Experience with continuous integration and automation tools such as Puppet, as well as strong unix/linux skills are required. You should have excellent communication skills . Must be able to work independently and without direct supervision.

Key Responsibilities

• Act as the primary SRE partner for the DBA team, bringing deep systems and reliability expertise to all managed database platforms.
• Own the end-to-end observability stack for databases – define and implement metrics, logs, traces, dashboards, and actionable alerts for PostgreSQL, MongoDB, Redis, OpenSearch, YugabyteDB and related services.
• Design, implement, and continuously improve monitoring and alerting specifically for database reliability (replication lag, connection saturation, query latency, storage and WAL usage, vacuum/bloat, backup health, etc.).
• Lead and participate in on-call and incident response for database or system incidents 
• Build and maintain automation and self-service workflows for the DBA team using  any Infrastructure and configuration management (Puppet/Ansible) – e.g. cluster provisioning, configuration rollout, user/role management, backup/restore orchestration, and failover procedures.
• Develop and maintain runbooks, playbooks, and standard operating procedures for SRE aspects of database operations
• Champion an automation-first, “no manual changes” culture for database and platform changes, and actively work to reduce toil through tooling and platform improvements.
• Be a member of a weekly 24/7 on-call rotation
• Strong collaboration skills as well as the ability to work independently

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
• 4–7 years of total experience, with strong focus on SRE / Production Engineering / Platform Engineering
• Solid experience running Linux-based production systems at scale
• Proficiency in Infrastructure  and configuration management (Puppet)
• Familiarity with containerization and orchestration technologies (Docker, Kubernetes) is a plus.
• Strong scripting / programming skills in one or more:
  • Python, Go, Shell (bash), or similar
• Solid experience with Git and GitHub – branching and PR workflows, code reviews, and automating operations via GitHub Actions or similar CI systems.
• Experience building/maintaining CI/CD pipelines and integrating operational checks and tests
• Excellent problem-solving skills and a proactive, "can-do" attitude.
• Strong communication and collaboration skills to work effectively with cross-functional teams.
• Practical experience with:
  • Metrics (Prometheus, CloudWatch, Grafana, etc.)
  • Alerting (PagerDuty.)

Nice to Have

• Comfortable partnering with DBAs as domain experts, focusing your own work on systems, automation, and observability around database platforms rather than schema/query design.
• Interest in learning more about how databases behave in production (replication, failover, backups, performance) from a reliability and systems perspective.

Benefits and Perks:

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Quarterly team offsite
• Tax optimisation options
• Generous health insurance
• Pension fund 

Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.