Important Information:
Years of Experience: 5+ years
Job Mode: Full-time
Work Mode: Remote within Mexico
Job Summary:
We are seeking a Site Reliability Engineer (19324) to ensure the reliability, scalability, and performance of custom platforms running on AWS infrastructure and Kubernetes. This role focuses on Tier 3 issue resolution, operational readiness for new releases, and proactive improvements to platform stability and customer experience through SRE best practices.
Responsibilities and Duties:
Troubleshoot and resolve Tier 3 platform issues for AWS-based custom applications. Collaborate closely with engineering teams to prepare Operations for new releases and feature enhancements. Identify recurring issues and implement automation, tooling, or process improvements to prevent reoccurrence. Design and implement strategies to improve platform reliability, scalability, and performance. Monitor system health and proactively identify risks or degradation. Participate in incident response, root cause analysis, and post-mortem reviews. Contribute to operational documentation, runbooks, and readiness plans. Partner with internal stakeholders to continuously enhance customer experience and platform robustness.
Qualifications and Skills:
Hands-on experience supporting and operating AWS cloud environments. Strong knowledge of Kubernetes and container orchestration concepts. Proficiency in Python or Go for automation and scripting. Experience with platform support, troubleshooting, and performance optimization. Familiarity with CI/CD pipelines, monitoring, and observability tools. Strong problem-solving abilities with an engineering-focused mindset.
Role-specific Requirements:
Ability to handle complex production incidents and drive them to resolution. Experience working closely with development teams on operational readiness. Proven ability to identify systemic issues and implement long-term solutions. Understanding of SRE principles, incident management, and reliability metrics.
Technologies:
AWS, Kubernetes, Docker, Python, Go, CI/CD pipelines, Monitoring and Observability tools, Terraform or CloudFormation (preferred)
Skillset Competencies:
Cloud Infrastructure Management, Container Orchestration, Automation and Scripting, Incident Response, Root Cause Analysis, Reliability Engineering, Cross-team Collaboration, Documentation and Operational Excellence
About Encora:
Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.