Please note that this position can be based in San Francisco, CA. Acadia's hybrid model requires this role to work in our office three days per week on average
Position Summary
The Site Lead is responsible for delivering reliable, high-quality on-site support, serving as the primary point of accountability for all local IT services. This role manages day-to-day end user and executive support, site infrastructure, vendor coordination, and facilities adjacent IT activities while partnering closely with centralized IT teams. The Site Lead proactively identifies opportunities to improve the local IT environment and participates in cross functional initiatives to support operational excellence.
Primary Responsibilities
IT Service Desk & End-User Support
Serve as the primary on-site IT support contact for all hardware, software, and connectivity issues.
Triage, resolve, and escalate tickets per SLA guidelines; maintain accurate ticket documentation.
Provision and decommission user workstations, laptops, peripherals, and mobile devices.
Support onboarding and offboarding processes in coordination with HR and IT operations.
Maintain a local IT asset inventory, including lifecycle tracking and refresh planning.
Executive Support
Provide dedicated, high-priority support for on-site executives and VIPs.
Support AV/conferencing setup for executive meetings, board presentations, and all-hands events.
Coordinate with remote IT teams for executive travel tech readiness (VPN, MFA, loaner devices).
Proactively identify and resolve potential issues before they impact executive productivity.
Vendor & Contract Management
Serve as the on-site point of contact for IT hardware, software, and telecom vendors.
Coordinate vendor access, scheduling, and work completion for on-site services.
Track local vendor deliverables and escalate performance issues to IT leadership.
Assist with procurement requests, quote reviews, and asset receiving/verification.
Physical Networking & Infrastructure
Maintain local network infrastructure, including switches, patch panels, WAPs, and cabling.
Perform basic network troubleshooting (connectivity, VLAN, DHCP/DNS issues) and escalate complex issues to the network team.
Support rack and stack activities for on-site network and server equipment.
Coordinate with facilities and ISPs on circuit maintenance, outages, and upgrades.
Maintain accurate network documentation (port maps, IP assignments, circuit IDs).
Facilities & IT-Adjacent Support
Act as the IT liaison for facilities-related work affecting IT systems (moves, adds, changes).
Coordinate office relocations, desk moves, and conference room tech setups.
Manage UPS units, power strips, and other IT-adjacent physical infrastructure.
Support badge access systems, security cameras, and other physical security technology.
Escalate building or facilities issues with IT impact to the appropriate stakeholders.
General & Cross-Functional
Maintain and contribute to local IT documentation, runbooks, and knowledge base articles.
Communicate site-level IT issues and status updates to IT leadership and site management.
Participate in change management processes and adhere to IT security policies.
Serve as the on-site point of escalation and accountability for all IT matters
Other responsibilities as assigned.
Education/Experience/Skills
Bachelor’s degree in computer science, information systems or a related field preferred. Targeting 5 years of progressively responsible experience as an IT programmer/analyst/lead or similar technical role(s); including robust data warehousing and ETL experience. Experience supporting enterprise systems, including data services/integration, data warehousing, and business intelligence is strongly preferred. An equivalent combination of relevant education and experience may be considered.
Key Skills:
Proven experience in a service desk or IT support role.
Highly detailed oriented with strong organizational skills.
Excellent communication and problem-solving abilities.
Familiarity with ITIL best practices.
Ability to manage multiple priorities and work cross-functionally in a fast-paced environment.
Demonstrated bility to work independently, proactively identify issues, and take initiative to resolve problems.
Ability to promote team cooperation and a commitment to team success.
Ability to build and sustain trusted relationships.
Enjoys working directly with end users to understand needs and deliver effective solutions.
Must be willing and able to travel both domestically and internationally.
Physical Requirements
This role involves regular standing, walking, sitting, and the use of hands for handling or operating equipment. The employee may also need to reach, climb, balance, stoop, kneel, crouch, and maintain visual, verbal, and auditory communication in a standard office environment and while working independently from remote locations. The employee must occasionally lift and/or move up to 20 pounds. This position requires the ability to travel independently overnight and/or work after hours as required by travel schedules or business needs.
#LI-HYBRID #LI-CA1
In addition to a competitive base salary, this position is also eligible for discretionary bonus and equity awards based on factors such as individual and organizational performance. Actual amounts will vary depending on experience, performance, and location.
What we offer US-based Employees:
EEO Statement (US-based Employees): Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in the exact way they are described in job postings. We are committed to building a diverse, equitable, inclusive, and innovative company, and we are looking for the BEST candidate for the job. That candidate may be one who comes from a less traditional background or may meet the qualifications in a different way. We strongly encourage you to apply, especially if the reason you are the best candidate isn’t exactly what we describe here.
It is the policy of Acadia to provide equal employment opportunities to all employees and employment applicants without regard to considerations of race, including related to hairstyle, color, religion or religious creed, sexual orientation, gender, gender identity, gender expression, gender transition, country of origin, ancestry, citizenship, age, physical or mental disability, genetic information, legally-protected medical condition or information, marital status, domestic partner status, family care status, military caregiver status, veteran or military status (including reserve status, National Guard status, and military service or obligation), status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, or any basis protected under federal, state or local law.
As an equal opportunity employer, Acadia is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation. Furthermore, you may request additional support if you are unable or limited in your ability to use or access Acadia’s career website due to your disability, along with any accommodations throughout the interview process. To request or inquire about your reasonable accommodation, please complete our Reasonable Accommodation Request Form or contact us at talentacquisition@acadia-pharm.com or 858-261-2923.
Please note that reasonable accommodations granted throughout the recruiting process are not guaranteed to be the same accommodations given if hired. A new request will need to be submitted for any ADA accommodations after starting employment.
California Applicants: Please see Additional Information for California Residents within our Privacy Policy.
Canadian Applicants: Please see Additional Information for Canadian Residents within our Privacy Policy.
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Notice to Search Firms/Third-Party Recruitment Agencies (Recruiters): The Talent Acquisition team manages the recruitment and employment process for Acadia Pharmaceuticals Inc. (“Acadia”). Acadia does not accept resumes from recruiters or search firms without an executed search agreement in place. Resumes sent to Acadia employees in the absence of an executed search agreement will not obligate Acadia in any way with respect to the future employment of those individuals or potential remuneration to any recruiter or search firm. Candidates should never be submitted directly to our hiring managers or employees.