Site IT Lead

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

DESCRIPTION:

Job Title: Senior Manager, IT – Ridgefield (Pharma Services)
Location: Ridgefield, NJ, United States
Business/Division: Pharma Services Group (PSG)
Department: Information Technology (IT)
Reports To: Sr. Director, IT – Pharma Services
Job Type: Full-time

Position Summary
The Senior Manager, IT – Ridgefield is the site IT leader accountable for reliable, secure, compliant technology services and strong day-to-day partnership with Ridgefield site leadership. The role leads execution across run + change, ensures enterprise and PSG portfolio programs land successfully at the Ridgefield site, and operates with high responsiveness, clear communication, and strong operational discipline.

A core expectation is delivering the digital foundation for site transformation by owning digital products, platforms, integration, and technical expertise required to implement and sustain digital capabilities at the site. This role partners closely with the Digital PPI team, who lead change leadership, adoption, and measurable value realization for digital initiatives.

Key Responsibilities

Site IT Leadership & Business Partnership

• Serve as the primary IT leader for Ridgefield; establish strong partnerships with site leadership and functional stakeholders.

• Translate business priorities into a site IT plan aligned to PSG IT standards, roadmaps, and governance.

• Maintain high visibility with leaders and operational areas; anticipate issues, communicate clearly, and drive closure.

IT Service Delivery & Operational Excellence (Run)

• Own site IT service performance across workplace services, connectivity, local infrastructure, and site applications.

• Lead local incident, problem, and change management with strong root cause and sustained corrective actions.

• Coordinate escalations with enterprise/central teams and vendors; provide proactive updates and post-incident follow-through.

• Plan and execute operationally sensitive changes (maintenance windows, production-impacting work, cutovers) with robust risk management.

Digital Products, Platforms, Integration & Technical Expertise

• Own site implementation and sustainment of digital products and platforms ensuring solutions are secure, compliant, scalable, and supportable.

• Lead platform readiness (infrastructure, connectivity, environments, endpoint/device readiness, access management).

• Lead integration across site systems, data flows, interfaces, and IT/OT connectivity where applicable.

• Ensure technical delivery quality: architecture alignment, configuration/release readiness, technical documentation, and operational support model (monitoring, runbooks, knowledge transfer).

• Drive standardization and minimize site-specific customization; manage exceptions with clear remediation plans.

Partnership with Digital PPI (Role Clarity / Operating Model)

• Partner with Digital PPI (change/adoption/value owner) to ensure IT delivery enables adoption and measurable value realization.

• Establish and run a joint cadence for digital initiatives (scope, sequencing, readiness gates, dependencies, risks, go-live criteria, hypercare model).

• Ensure clear role clarity across stakeholders:

  • Digital PPI: change leadership, adoption execution, benefits tracking/value realization

  • Site IT: digital product/platform delivery, integration, technical delivery quality, supportability

Program Execution & Delivery Management (Change)

• Lead Ridgefield execution for enterprise/portfolio initiatives (e.g., digital manufacturing/operational insights where applicable, data/reporting, Quality/Lab, core platforms).

• Maintain disciplined delivery management: milestones, dependencies, risks/issues, and clear reporting.

• Ensure readiness artifacts are complete and decisions are made on time (go/no-go inputs, cutover plans, hypercare readiness).

Compliance, Quality & Risk Management (GxP/CSV)

• Ensure Ridgefield IT services and regulated systems meet GxP/CSV expectations and remain audit-ready.

• Partner with Quality/Digital Assurance on validation deliverables, documentation hygiene, and control adherence.

• Maintain local risk and tech debt visibility (obsolescence, lifecycle, single points of failure) with mitigation actions and timely escalations.

Cybersecurity & IT/OT Coordination

• Enforce cybersecurity controls and operational practices at the site (endpoint, access, segmentation, patching cadence as applicable).

• Partner with Engineering/OT stakeholders to maintain clear IT/OT boundaries, ownership, and support models.

People, Vendor & Financial Management

• Lead and develop local IT staff and matrix resources; set expectations and coach performance.

• Manage local vendor/partner delivery and SLA adherence; drive corrective actions as needed.

• Support site IT budget planning/forecasting and cost controls (scope per governance model).

REQUIREMENTS:

Minimum Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
• 8+ years of progressive IT experience with increasing leadership scope; site/plant IT experience strongly preferred.
• Demonstrated success running mission-critical IT services including incident/problem/change management and service performance management.
• Experience executing local deployments as part of enterprise programs in a matrix environment.
• Working knowledge of regulated environments and audit readiness expectations (GxP/CSV exposure).
• Strong stakeholder management and communication skills; proven ability to drive closure under time pressure.
• People leadership experience (direct and/or matrix).

Preferred Qualifications

• Experience in pharma/biotech manufacturing, packaging, or other regulated operations.
• Experience delivering digital products/platforms in manufacturing (e.g., shopfloor integration, operational insights/OEE-enabling solutions) and/or Quality/Lab systems.
• Familiarity with ITIL practices, Agile/PMP delivery methods, and cybersecurity fundamentals.

Knowledge, Skills & Abilities

• Strong operational discipline with the ability to build predictable service performance and execution cadence.
• Technical leadership across infrastructure, connectivity, endpoint, applications, and integration patterns.
• Ability to translate business needs into clear requirements, delivery plans, and measurable outcomes.
• Strong partnership mindset and ability to operate effectively across functions and in a matrixed global organization.
• Calm and effective in high-pressure situations; credible incident/crisis leadership.

Work Environment / Travel

• On-site presence at Ridgefield, NJ required per site needs; hybrid may be available based on business requirements.
• Occasional travel may be required.

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Guide innovative IT solutions at Thermo Fisher Scientific, overseeing key technology initiatives that enable our mission of making the world healthier, cleaner and safer. Collaborate with business leaders to develop and implement strategic technology roadmaps while managing teams across multiple locations. Support digital transformation through implementation of advanced solutions in areas like cloud computing, data analytics, artificial intelligence, and enterprise systems. Ensure operational excellence, security compliance, and continuous improvement of IT services while nurturing a collaborative culture focused on customer success.

REQUIREMENTS:
• Advanced degree plus 6 years of experience, or Bachelor's degree plus 8 years of experience, including 5+ years in leadership roles
• Preferred Fields of Study: Computer Science, Information Technology, Engineering, Business Administration or related field
• Industry certifications like PMP, ITIL, or technical certifications beneficial
• Experience leading complex enterprise IT projects and programs
• Strong knowledge of IT infrastructure, applications, security and compliance requirements
• Experience managing vendor relationships and third-party contracts
• Effective communication and interpersonal skills with ability to engage at all levels
• Experience building and developing successful teams
• Experience with agile methodologies and digital transformation initiatives
• Business acumen and ability to align technology solutions with business objectives
• Expertise in IT service delivery, operations and process improvement
• Ability to manage multiple priorities in a dynamic environment
• Experience with regulated environments (GMP, FDA, etc.) preferred
• Strong problem-solving and analytical capabilities
• Leadership experience in matrix organizational structures
• Change management and organizational transformation experience
• Up to 25% travel may be required

Compensation and Benefits

The salary range estimated for this position based in New Jersey is $155,900.00–$207,900.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards