Role: Site Delivery Manager

Location: Kharadi, Pune

Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

Are you ready to lead and shape the future of our Global Business Services site in Pune? This is your chance to make a real impact by driving excellence, fostering engagement, and ensuring a world-class experience for our teams and customers. As Site Delivery Manager, you will be the heartbeat of our Pune GBS site. You’ll lead local communication and engagement initiatives, ensuring the site is a vibrant and rewarding place to work. You’ll champion minimum service standards, oversee compliance, and manage projects that bring new capabilities to life. From guiding transitions to supporting talent management programs, you’ll play a pivotal role in creating consistency and delivering exceptional customer experiences across all functions.

What will you be doing?

Site Management Activities:

Lead local site communications and events to foster engagement and a positive culture across all functions.
Develop and implement minimum service standards and establish methodologies to measure performance.
Ensure site-wide consistency with agreed standards and guide teams to achieve compliance.
Oversee site reporting and service measurement processes.
Define customer experience strategies and drive initiatives to enhance service delivery.
Manage site compliance, including incident plans and adherence to BRCM and local regulatory requirements, closing any compliance gaps.
Identify and evaluate new areas for transition to the site, prepare business cases, analyze resource needs, and create work plans.
Lead projects to introduce new capabilities and manage transitions for GBS and hosted services.
Act as local manager for small groups without direct leadership, providing guidance on policies, communications, and engagement.

Local Site level Projects/Events & Talent Management initiatives:

Drive local initiatives in culture building, rewards and recognition, employee experience, employer branding, campus programs, internships & Unviersity Open Days and recruitment channel strategies

Support and Value Drivers

Conduct external benchmarking for local functions and implement service-related best practices
Execute local site strategy projects effectively.
Share and embed global best practices across centers.

What will you need to be successful?

Graduate degree required; master’s or bachelor’s preferred
Minimum 10 years of overall experience, including at least 5 years leading projects with senior stakeholders in service management and delivery and Center level engagements.
Strong project management expertise; certifications such as PMP, Agile, or ITIL preferred.
Deep understanding of Shared Services and Global Business Services methodologies, including migrations and service delivery models
Familiarity with project delivery lifecycles and governance frameworks (Waterfall, Agile, Scrum).
Program management qualification (e.g., MSP) is an advantage.
Proven management experience in large, multinational organizations
Hands-on experience working in global, matrixed environments
Demonstrated ability to deliver programs and projects across multiple regions on a global scale
Track record of building teams and fostering a culture of continuous improvement
Excellent influencing, interpersonal, and communication skills; fluency in English required
Ability to analyze financial and operational data, resolve issues, and propose innovative solutions.

You Unlimited.

We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion + Belonging: Committed to Welcoming, Celebrating and Thriving., Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/).

Other reasons why you will love it here!

Your Future: Major medical coverage + policy exclusions and insurance non-medical limit. Educational Assistance.
Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
Your Wellbeing: Parents/Parents-in-Law’s Insurance (Employer Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave.
Flexibility: Hybrid Work Model (For most professional roles)
Training: Hands-On, Team-Customized, Mentorship
Extra Perks: Free Cab Transport Facility for all employees; One-Time Meal provided to all employees as per shift. Night shift allowances.

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Site Delivery Manager

Role: Site Delivery Manager

What will you be doing?

Site Management Activities:

Local Site level Projects/Events & Talent Management initiatives:

Support and Value Drivers

What will you need to be successful?

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